GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing, homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.
Position Summary
The Barber Shop Program Manager will oversee the daily operations and performance of “The Shop,” a culturally affirming health intervention program that primarily serves older (age 50+) Black/African American men to reduce harmful behaviors and prevent overdose fatalities, achieve positive health outcomes and reduce health disparities, and overcome other barriers and challenges that impede stabilization. This position ensures, maintains, and fulfills the contract requirements, deliverables for funding, and contracts associated with The Shop.
The Program Manager will provide leadership and direction for GLIDE’s clients and staff in the following areas: 1) develop and implement integrated programming to increase and maintain full levels of accessibility and enhanced client utilization, 2) implement rigorous outreach activities to engage community stakeholders it relates to service augmentation to support clients’ needs, 3) collaborate with other GLIDE programs to coordinate care and optimize client utilization of GLIDE support services where available programming that is culturally and linguistically responsive, reflective, and trauma-informed.
The Program Manager must be willing and able to periodically work non-traditional hours (early evenings, holidays, and weekends)
This is a full-time (40 hours/week) exempt role.
Essential Duties & Responsibilities:
Oversee the teams’ daily operations and supervision; management of the team includes staff scheduling and coverage, program planning and development, maintaining required and necessary certifications and updated trainings, meeting contracts/funding deliverables, budget monitoring, data quality assurance, and effective and responsive direct services for the community.
Provide staff with consistent supervision, coaching and development support to maintain consistent and quality standards of care for clients and to maintain strong team communication and morale
Oversee departmental budget, utilize internal (Adaptive, Concur, etc.) accounting and budgeting tools to submit accurate and timely invoices, monitor costs incurred, and ensure project spend-down (monthly) in collaboration with Supervisor and Finance.
Collaborate with Program Leadership to identify, develop, and implement processes and best practices that support the integration and coordination of service provision interdepartmentally for greater reach and impact.
Develop and maintain up-to-date Standards of Operations Policy and Procedures (SOP) to guide general operations, and process/administrative services for rental assistance and housing funds, and eligibility and process/administrative processes for critical external partnerships.
Oversee and/or directly conduct appropriate quality assurance activities relating to data entry, resource disbursement, client case files, contractual requirements, staff productivity, and adherence to internal policies and procedures.
Develop and nurture community partnerships with external agencies that support, augment, and/or complement services (e.g. referral systems, coordinated services, satellite service provision).
Collaborate with Fund Development to prospect new funding opportunities and/or in-kind donation partners, maintain reporting requirements for current funding, and engage in associated fundraising activities such as visits and audits.
Collaborate with the Compliance and Impact Unit to develop and maintain accurate and timely data collection, including documentation of client demographics and service interventions in electronic and hardcopy case files; data entry and reporting in all relevant databases, lead program evaluation efforts to determine levels of satisfaction with program activities and its outcomes and impact.
Lead and/or attend internal meetings such as staff supervision, team meetings, program management meetings; in addition to representing GLIDE in community meetings such as contract monitoring meetings and project meetings; and participate in professional development opportunities.
Qualifications:
Substance Use Disorder Certification and or the ability to acquire one is highly preferred.
Exceptionally strong verbal communication skills, including the ability to deal with sensitive, emotionally charged situations with tact and diplomacy,
High proficiency in business and technical writing to support development of program documentation, manuals, policies and procedures, and to meet funder reporting and proposal-writing requirements.
Must have direct supervisory experience and have the ability to provide structure and coaching support to a diverse staff for success (this includes intervening in and documenting problematic/harmful behaviors to the role and/or work environment).
Ability to understand, adhere to, and apply basic ethics, values and principles of social work, especially case management regulatory practices. This includes the ability to provide sound guidance and direction to staff and clients to address immediate and urgent issues involving conflict, safety, and risk.
Ability to model, teach, and coach staff on a culturally responsive, trauma-informed approach to services.
Has the ability to work effectively across all cultures and client populations.
Strong conflict resolution skills. Ability to respond to challenging, difficult clients (e.g., angry, loud, intoxicated/high) and de-escalate volatile situations quickly and safely.
Ability to balance multiple assignments/priorities and meet deadlines.
Ability to plan, create, and implement program and project budgets.
Proficient in the use of computers, specifically MS Office suite (Word, Excel, Outlook, PowerPoint).
Experience in database management, preferably Salesforce.
Experience working in a union environment preferred.
Commitment to the mission, values, and philosophy of GLIDE.
Education & Experience:
Bachelor’s degree in social work, counseling or related field.
3+ years’ experience in program management and administration, staff supervision, and operations oversight in a community-based social services agency.
5+ years’ experience working directly with at-risk and high need individuals from disenfranchised communities, including outreach, case management, and counseling, etc.
Knowledge of current theories and best practices relating to social work and substance use disorder counseling and programming (e.g. harm reduction, stages of change and trauma-informed care).
Knowledge of interviewing techniques and methods for obtaining and communicating information.
Knowledge of the principles and techniques of achieving change in individuals and groups, and an ability to demonstrate successful application.
Possess an understanding of the client’s community, and a sophisticated understanding of psycho-social and economic issues that might impact clients
Work Environment:
GLIDE’s buildings are in the Tenderloin neighborhood.
GLIDE maintains an "open door" policy for the community and its clients, who frequently enter and leave the building.
Physical Requirements:
This work can be physically and mentally demanding. As a result, employees may frequently stand and walk. Physical stamina and a high energy level are essential to this role.
Ability to move quickly to address emergencies.
Must possess the strength, stamina and mobility to climb multiple flights of stairs, repeatedly in a given shift.
Ability to hear within normal range, and communicate effectively (in person, telephone or zoom).
Finger dexterity and the ability to use all standard office equipment.
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