Resident Services Associate bei PMP Management

Description

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as the Resident Service Associate, the Lofts at Hollywood and Vine, Los Angeles, CA.

Who We Are

Property Management Professionals LLC. (PMP) is an industry leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Texas, Arizona, and Utah. PMP delivers a level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest growing management firms which provides our team members’ a unique opportunity to evolve and grow their careers. Our extraordinary team has been the driver of PMP’s growth since inception. By delivering on our promise of extraordinary service to each of our valuable clients, PMP’s reputation as an industry leader has contributed to our growth and attracted some of the most talented professionals in the industry.

PMP’s unique company culture is one of our firm’s most prized attributes. We pride ourselves on a positive, supportive, and rewarding company culture. From the moment you visit one of our division offices or meet a member of our team, you will begin to see and feel what makes PMP’s team so unique.

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: Resident Service Associate, The Lofts at Hollywood and Vine

The Resident Service Associate will work at the reception of a historic Hollywood condominium building located on the world famous Hollywood Walk of Fame assisting homeowners and their guests and vendors.

Job Duties:

• Greet all residents and visitors, providing hospitality-like service
• Interface with all residents and guests, providing on-going extraordinary service and ensuring questions and requests are addressed in a timely fashion
• Serve as the primary layer for access control and key management
• Assist with homeowner and tenant package management
• Work with General Manager to provide regular and consistent communications to membership with community updates and events via newsletters, e-mail, mail, phone, etc.
• Address walk-up resident service requests
• Answer all front-desk calls and address call-in resident service requests
• Update association website and portal, including both document folders and the community calendar, ensuring all information is up to date
• Work with General Manager to ensure all service requests are addressed in a timely manner, providing updates to the respective resident as necessary
• Proactively reach out to owners regarding any non-compliance or delinquency matters
• Work directly with on-site staff, vendors, and the Association Board of Directors to provide the support as necessary to ensure they’re able to meet their operational duties and obligations
• Various other duties as assigned

Required Qualifications:

• 4 Year College Degree preferred but not req
• 3-4 Years of experience in an administrative role
• Extraordinary customer service skills
• Exceptional writing and communication skills
• Proficient in Microsoft Word, Excel, and PowerPoint
• Proficient in reviewing and understanding budgets and financial statements
• Strong organizational skills
• An honest, responsible, optimistic, and enjoyable demeanor