- Professional
- Optionales Büro in London
Location: Hybrid, 2 days a week expected in our London Office. Those living outside the M25 can opt to not receive London Office Allowance and agree a more flexible office attendance pattern at offer stage.
Programme Management is the central function that allows the Approach Social Work programme to operate nationally, and at scale. We ensure the smooth and efficient delivery of the programme, from acceptance to graduation.
Programme Management is the central function that allows the Approach Social Work programme to operate nationally, and at scale. We ensure the smooth and efficient delivery of the programme, from acceptance to graduation.
The Academic Registry team, one of the sub-teams within programme management, is responsible for ensuring that participants' academic programme journeys are well-administered. The Academic Registry team are responsible for areas such as academic policies and processes (including for assessment and student records), along with several other operational aspects of Frontline’s academic provision, from attending and preparing data for examination boards or exceptional circumstances panels, to liaising with external markers.
The Academic Programmes Coordinator will work primarily as part of the Academic Registry, within Programme Management, to contribute to a first-class participant experience on the Approach Social Work programme.
The Academic Programmes Coordinator will work primarily as part of the Academic Registry, within Programme Management, to contribute to a first-class participant experience on the Approach Social Work programme.
The Coordinator will be required to be flexible and adaptable in response to diverse requirements in the wider team through the academic year. A high standard of customer service is expected throughout, including at peak periods.
We are looking for someone who is committed to the values of Frontline and has a ‘can-do’ attitude. You will be highly numerate and organised, with excellent attention to detail and an awareness of the implications of handling personal data. Experience of working within a higher education environment is desirable.
Please note that the title “Administrator” is only being used for the purpose of advertising to the right audience for this role. At Frontline, ‘administrators’ are called ‘coordinators’ so the full title for this role upon appointment will be ‘Academic Programmes Coordinator’.
Key Responsibilities
Communications and relationships
- Act as first point of contact for queries from various stakeholders, working closely with regional delivery teams to ensure that applicants, participants and Fellows (our programme alumni) are fully supported with the information they need
- Build strong working relationships within Frontline and with key departments of our validating higher education institution (HEI) in order to resolve queries efficiently
- Service online and in-person meetings as required, including scheduling, circulating papers, coordinating breakout sessions and writing minutes.
Assessment and data management
- Provide support to the academic registrar for all registry functions, including the recording of assessment outcomes and preparation for exam boards
- Maintain accurate participant records, ensuring that all data is maintained and shared appropriately and in line with legal and regulatory requirements
- Other job-related duties as assigned, including supporting other teams at their busier times.
Skills, Knowledge and Expertise
Experience and Knowledge
- Previous administrative experience in a busy customer- or student-facing role
- Clear understanding of, and enthusiasm for, Frontline’s mission and vision
- Experience of working in a Higher Education (or similar) environment (desirable)
- Experience of supporting and minuting meetings and/or panel hearings (desirable)
- Experience of working with a CRM or student records database (desirable)
Characteristics and Skills
- Excellent communication skills and the ability to convey complex information clearly and assertively
- Strong IT skills, including competency with Microsoft Office
- High level of organization; able to manage multiple strands of work in a busy environment with competing priorities
- Willingness to learn new skills and solve problems proactively
- Attention to detail, with the ability to produce accurate work to a high standard
- A commitment to anti-discriminatory practice
Benefits
- Flexible working hours
- Competitive pension employer contribution
- 25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan
- Buy up to five days annual leave a year
- Interest free loan for season ticket
- Personal coaching and mentoring
- Cycle loan scheme
- Deposit loan scheme
- Volunteering days
- Employee assistance programme
- Life Assurance Scheme (x3 salary)
