College Park Aviation Museum Visitor & Museum Shop Engagement Associate bei The Maryland-National Capital Park & Planning Commission, MD

About the Department

The College Park Aviation Museum (CPAM), a Smithsonian Affiliate, shares its campus with College Park Airport, the world’s oldest continuously operating airport. Established by the Wright Brothers in 1909, the field has been home to many “firsts” in aviation. Today, CPAM is dedicated to preserving, interpreting, and promoting aviation history and innovations at College Park Airport and in Prince George’s County. We engage and inspire our community and visitors with diverse stories through education, exhibits, and programming.

The Visitor & Museum Shop Engagement Associate position provides a unique opportunity to get hands-on experience in both frontline and backend museum work. The ideal candidate enjoys working with the public, possesses excellent communication skills, and is comfortable using Microsoft Office Suite and Power BI and POS computer programs. Attention to detail, creativity, and retail experience are skills particularly desirable to fulfill museum shop duties. Bilingual candidates are highly desired.

The candidate must be available to work Saturdays and at least two weekdays, Tuesday-Friday, plus occasional evenings and weekends. This position will be scheduled for an estimated 30 hours/week.

Main duties will fall into two categories: visitor experience and museum shop assistance.

Visitor Experience: The Visitor & Museum Shop Engagement Associate will provide an above-and-beyond experience to visitors and serve as frontline staff, manning the front desk and interacting with guests. The successful candidate will learn a working knowledge of museum systems, policies, and information and work with staff to provide a seamless and enjoyable experience for visitors.

Position Duties

Visitor Experience: The Visitor & Museum Shop Engagement Associate will provide an above-and-beyond experience to visitors and serve as frontline staff, manning the front desk and interacting with guests. The successful candidate will learn a working knowledge of museum systems, policies, and information and work with staff to provide a seamless and enjoyable experience for visitors.

Important duties include:

• Open/Close museum

• Provide welcoming and positive experience for visitors; greet and orient guests to the museum, inform them of policies, and share information about upcoming events

• Provide general overview, use POS cash handling system and maintain reports to sell tickets and merchandise

• Completing training for and maintaining knowledge of the POS RecTrac system, including minor troubling shooting when required

• Respond to visitors' questions and resolve any issues by telephone, voicemail, written, and e-mail inquiries for information regarding visits, tours, accessibility, etc.

• Provide feedback to management team regarding processes, streamlining, and evaluation

• Support gallery and programming for signature events operations as assigned

• Serve as a designated weekday/weekend manager for coverage of weekends and occasional late hours

• Generate monthly visitor engagement reports in Excel and Power BI

Museum Shop: The Museum Shop is an integral part of the visitor experience and a source of revenue for the museum. Under the direction of the Operations Manager and in collaboration with the Director, the Visitor &

Museum Shop Engagement Associate will aid with ordering, merchandising, and creatively promoting the shop and its products. This position will play an important role in broadening products, including highlighting community vendors and local artists.

Important duties include:

• Stock, organize, and update shop displays

• Utilize POS system to inventory deliveries, stock, cost, and pricing

• Compile low inventory, monthly revenue, and monthly sales reports

• Research new products and assist with price and quality comparisons

• Provide feedback and make recommendations for operational shop and training improvements

• Market and plan shop events such as Museum Store Sunday, vendor demonstrations, etc., and work with management team to develop creative advertising and promotions, connecting shop products with museum events

• Research community partners, artisans, and vendors

• Update shop procedures manual as needed and assist management team in operational improvements

• Assist with wholesale vendor communications, orders, and credit card requests

• Assist with annual stock inventory

• Other duties as assigned

Minimum Qualifications

• Bachelor’s Degree in relevant field OR 4 or more years of relevant experience OR 4 years combined education and experience

• Experience with POS software, cash handling, and customer service

• Experience with or ability to learn Microsoft Power BI

• Must be able to lift 25lbs

• Valid driver’s license

Other Qualifications

• A complete background check must be completed prior to hiring

• Bilingual candidates highly encouraged

Applicants with Disabilities under the Americans with Disabilities Act.

If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)

M-NCPPC will make all efforts to reasonably accommodate you.