School Aged Program Manager bei YMCA of Metro Chicago

Lead the Fun, Shape the Future: Become the YMCA's School Aged Program Manager!

The School Aged Program Manager will provide operational leadership to day camp programming, school-aged programming, and youth enrichment programs. This role is accountable to ensure that there is high-quality programming to meet the community needs and goals for program enrollment, quality, member experience, and budget. This includes enhancing the member/participant experience and member retention, delivering on program enrollment goals, and ensuring a safe environment for all members, participants and staff. The School Aged Program Manager provides leadership and supervision that drives team engagement, performance and development.

Pay for this position is $43,888-$45,000 per year with full-time benefits and opportunities to grow within the organization.

Scope of Responsibilities

Member and Program Experience

• Increases member/participant connection and commitment to YMCA programs and ensures the member/participant experience is consistent, integrated and aligned to YMCA goals for member experience, engagement and retention.
• Addresses members’ and prospective members’ inquiries. Adapts and creates tools and processes to enhance member experience.
• Monitors program registration goals to understand trends and identify means for development. Adapts and customizes program portfolio to meet community needs.
• Collaborates with peers and leaders in and outside the Y to promote programs in the community through multiple channels. Participates in special events and activities at the center and within the community.
• Coordinates with membership/contact center to ensure all collections, refunds and other transactions are completed accurately and timely.
• Participates in direct service as needed to facilitate program operations.
• Collaborates with other teams within center on membership and programming to ensure a high-quality member experience.

Team Management

• Identifies, manages and motivates a high-performing team that accomplishes program objectives.
• Establishes, monitors and evaluates team goals and performance standards. Coaches, trains and develops team members to optimize performance and enhance member experience.
• Coaches and mentors staff to support them in delivering safe, engaging and well-organized program services. Completes formal staff evaluations for performance reviews and provides coaching and intervention as necessary.
• Hires, onboards and trains new staff and provides ongoing trainings in accordance with training designs. Facilitates all-staff meetings and in-services. Responsible for ensuring staff are compliant with required trainings and certifications.
• Manages time and attendance for current staff, ensuring that time is accurately recorded in the HRIS system.
• Recruits and trains volunteers, where appropriate, to meet the needs of the programs.

Program Management

• Manages program budget, including forecasting revenue, managing program margins and expenses, to meet financial targets. Monitors and reports on program financial performance.
• Oversees maintenance of program guides, customer management system and online registration site to market programs to members and the community.
• Follows YMCA standards for supervised departments.
• Works to keep facilities safe, clean and inviting by adhering to association standards. Promotes the value of keeping the center welcoming and safe with staff.
• Identifies, escalates and rectifies potential risks that could threaten the safety, health or well-being of members, participants or employees.
• Supports the YMCA’s mission and center operations as needed.

Minimum and Preferred Requirements:

• Bachelor’s Degree or equivalent in Recreation Management, Education, or related field
• 1 to 3 years or more experience in youth and family programming providing high-quality experience to program participants, with at least 2 years supervisor or team leadership experience. 
• Meets credentialing requirements for DCFS licensing, where applicable.
• Commitment to, and a passion for, the YMCA of Metro Chicago’s mission.
• Demonstrated ability to accomplish goals through others, whether direct reports or through influence.
• Strategic thinking skills including effective planning, setting goals, monitoring progress, tracking results and making appropriate adjustments to plans based on circumstances and context.
• Ability to organize and prioritize multiple, competing priorities to maximize personal and team effectiveness.
• Customer service orientation, with the ability to effectively communicate on a regular basis with internal customers, build relationships, manage customer expectations and take responsibility for a high level of service.
• Demonstrated interpersonal skills with the ability to effectively build and maintain relationships with customers, team members and other stakeholders and constituents.
• Intermediate proficiency in Microsoft Office (Word, Excel), email; ability to learn and adapt to new technology.
• Meet physical qualifications required as outlined in job description. The YMCA will provide reasonable accommodations for persons with disabilities.
• Based on funding requirements, must be willing to register with the Gateways Registry and complete all required online training for designated program area.

Child Abuse Prevention - Supports the YMCA’s commitment to child abuse prevention by:

• Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
• Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
• Reporting any suspicious behavior and violation of policy and procedures to your supervisor
• Completing all child abuse prevention training as required