Business Process Analyst B2C bei Techtronic Industries (TTI)
Techtronic Industries (TTI) · Maidenhead, Vereinigtes Königreich · Hybrid
- Professional
- Optionales Büro in Maidenhead
Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.
The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.
The Technology and Business Process (TBP) Department at TTI EMEA is a central pillar in driving organizational change, leveraging technology to support the achievement of strategic goals across the region. Our department encompasses several key areas, including Information Technology, Information Security Business Process Analysis and Project Management, each playing a crucial role in ensuring the smooth operation and continuous improvement of our business and technology processes.
We do this by:
Cyber Security: Our Cyber Security team is dedicated to protecting the organization's information assets and ensuring compliance with regulatory requirements. We work closely with the IT teams and other departments to implement robust security measures, manage third-party risks, and continuously improve our security posture.
Business Process: We collaborate with business process owners (BPOs) across all parts of EMEA to develop and design policies, processes, systems, and controls. Our team leads the implementation of new processes and identifies opportunities for continuous improvement to enhance efficiency and effectiveness.
Information Technology: The IT function underpins every aspect of our operations. Our teams excel at facilitating digital transformation by:
Providing reliable infrastructure,
Running performant and resilient applications,
Presenting a professional and appealing Web Presence,
Managing the Data needed to tie it all together
Providing excellent support to end user
Our experts maintain essential systems, introduce innovative solutions, and empower employees to maximise productivity in a secure, modern workplace environment.
Project Management: Our Project Management professionals ensure that initiatives are delivered on time, within scope, and on budget, applying best practices and agile methodologies to drive successful outcomes. By fostering cross-functional collaboration, the team navigates complex projects from conception through execution, aligning them with both departmental and organizational objectives.
The scope of work covers a broad range of business areas, from financial, technological, compliance to operations. We work with a wide group of stakeholders from Business Process Owners in EHQ, senior leaders in local markets, and stakeholders at the Group level.
ABOUT THE ROLE:
Reporting to the Lead Business Process Analyst for B2C, you will act as a business partner for our EMEA Marketing team to drive changes and projects to enable them the delivery of our Marketing strategy.
You will need to understand the strategic goals of our EMEA Marketing team, and work closely with the key users in the Marketing teams to understand their requirements. You will support the Lead Business Process Analyst to plan a roadmap of changes. You will be working through the full lifecycle including supporting the testing and training of these changes. This will be a very “hands-on” role to drive step change in the organisation.
There will also be opportunities to drive improvement initiatives within the Business Process team to ensure we continue to deliver impactful activities effectively and efficiently.
KEY RESPONSIBILITIES:
You will work as one of our Business Analysts in various business projects and initiatives, as well as support the management of projects and change requests (CRs) submitted by our business stake-holders.
- Maintain the roadmap of change requests and initiatives in the B2C area
- Work with BPOs, other Business Analysts and the Development team to produce clear and well documented business requirements, process and data flow diagrams and key user guides.
- Work with relevant business stakeholders (including BPOs) to understand and define the as-is and to-be end-to-end business processes and requirements
- Analyse the impact of the proposed solutions across the end to end process, ensuring the proposed solutions and processes are optimised and well controlled
- Facilitate discussions in workshops, obtain business feedback and translate the feed-back into business requirements for the development team
- Develop integration & user acceptance test scripts to ensure all business requirements are appropriately tested
- Review test results to ensure they correspond to the expectations and requirements of the business
- Coordinate and manage User Acceptance Testing (UAT) effort with IT and our key users
- Produce documentation to support key user and end user training
- Identify opportunities for process improvement and make recommendations – through process reviews, or data analysis
Your primary focus will be on sales and marketing processes, including E-Commerce, however you will need to work closely with other Business Analysts in the department to ensure impact on other process areas are well considered.
There will also be opportunities for you to contribute improvement initiatives within the department as well.
WHAT YOU’LL NEED:
- A minimum of 5 years of proven experience as a business analyst and/or project manager
- Experience and knowledge in Salesforce Marketing Cloud desirable
- Experience and knowledge in SAP desirable
- Ability to communicate (verbal and written) clearly and effectively with both IT and business stakeholders, with proven experience in acting as the “bridge” between the two parties
- Skilled at capturing business requirements, creating user stories and acceptance criteria
- Skilled at process design and improvement
- Skilled at application testing – developing test scripts, reviewing test results
- Experience and knowledge in SAP essential
- Ability to take a data-driven and analytical approach when understanding and analysing business requirements
- Excellent collaboration and communication skills with stakeholders across all levels, ability to communicate technical concepts in a clear and concise manner
- Business Analyst qualifications ideal (e.g. from British Computer Society)
- Experience and knowledge of Marketing and E-Commerce applications a bonus
- Experience in both waterfall and agile project methodologies a bonus
- Ability to travel within Europe
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At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!
Visit https://www.ttigroup.com to find out more about us
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