Career Development and Alumni Director bei City Year

Position Details 

• Compensation for this position is in the $70,000 to $75,000 range. 

• The anticipated start date for this position is October/November 2025  

• This position is hybrid: At least 3 days/week in-person in the Philadelphia office and/or visiting schools in Philadelphia and Norristown
   

Application Requirements
Please attach these 2 documents to your application prior to submitting

• 1) Professional resume

• 2) Separate document answering the following three questions so we can learn more about your experience and approach to this work. To be considered, please answer all three questions.

• 2a) Tell us about a time you supported 18–25 year olds with their career, education, or next steps. What did you do, and what was the outcome?

• 2b) Share an example of a long-term partnership you built or managed with a school, employer, or community group. How did you make it successful?

• 2c) This role involves creating and running programs for our Student Success Coaches. Can you give an example of a program, project, or system you designed and managed? What made it work well?
   

What You’ll Do  

LACY (Leadership After City Year) – Design and project manage scope & sequence for LACY – 30%

• Develop a network of external partnerships that will develop and advance post service employment through job shadowing experiences, career exploration, workshops, guest speaker opportunities, short-term internships, and employment placement.  

• Develop, engage, manage and assess external partnerships to enhance and support varied LACY interests while building out multiple pathways and partnerships for Student Success Coaches (SSCs) to pursue post service avenues through individual, post secondary, nonprofit and business  partnerships 

• Develop and lead ongoing communication to SSCs about the LACY and Signing Day events 

• Execute survey and collect Corps survey results to inform LACY programming and planning 

• Develop and continuously add to the corps resource guide for in person and virtual learning opportunities, job boards, resume/interviewing guides, LinkedIn profile engagement   

• Support corps members with post-secondary exploration, planning, engagement and interests assessments 

• Plan, execute, assess LACY events and activities to support the interests of the current corps  

Student Success Coach (SSC) Experience Support – 25%

• Develop and collaborate with the Impact Team on SSC recognition and appreciation activities  

• Support Corps learning groups in partnership with the People Team 

• Develop a directory of resources to support SSCs needing housing and other basic needs  

• Support and partner with the Sr. Manager, People Operations to create clear processes for SSCs to understand and access their benefits (health, Corps Assistance Program, counseling support services, etc.) 

• Serve as a liaison to the AmeriCorps Member Experience Department at City Year Headquarters  

• Manage mid-year SSCs during training until they are placed on school teams 

Returning AmeriCorps Member (RACM) Recruitment and Confirmed AmeriCorps Member (CACM) Engagement – 15%

• Plan, inform, and excite SSCs and Impact staff about the Returning AmeriCorps Member (RACM) application, interview, and selection Process 

• Prepare staff for effective interviewing and recommendations to select RACMs 

• Coordinate interview scheduling; oversee and participate in a RACM selections committee 

• Support the notification of SSCs regarding their RACM status 

• Develop the site’s approach to CACM engagement. Partner with the regional Admissions staff and local People Team   

• Troubleshoot with incoming SSCs, as needed, to ensure a smooth transition to the start of service
   

 Alumni Support – 25%

• Oversee and support the LACY exit process for all SSCs  

• Develop and expand the local SSC alumni outreach program 

• Maintain the local database, collect contact information from exiting corps 

• Connecting alumni to currently serving SSCs to reengage their connection with City Year Philadelphia 

• Serve as the site point and work with Headquarters to enhance the alumni experience 

• Develop a minimum of two alumni engagement events 
   

Organizational Initiatives & Site Support – 5%

• Support the PennServe, Corps Support Committee, National Service Task Force (NSTF) partnerships as determined by the Managing Director of Impact 

• Serve as a member of the City Year Site Leadership Team (SLT), providing strategic insight into site priorities 

• Participate in relevant network-wide meetings and calls; provide insight, feedback, and collective problem solving   

• Serve as a member of the site’s Staff Development Team, a committee of the SLT that collaborates regularly to align professional development and employee engagement efforts across departments 

• Partner with City Year Philadelphia’s departments and staff to ensure that site-wide goals are met, including, but not limited to, the AmeriCorps member applicant interview process, stakeholder engagement, event and service day participation, and cross-departmental committees 

• Participate in site-wide events throughout the year, including Back to School Block Party, MLK Day, Red Jacket Gala, and Graduation 

• Additional responsibilities as needed, including department or site-wide special projects 

What You’ll Bring 
We know that hardly anyone ‘checks ALL the boxes’ on job requirements, and that’s okay! If many of the items listed below describe you and your experiences, we’re excited to talk with you and encourage you to apply.  
 

Skills, Knowledge, and Experiences 

• 4+ years of relevant professional experience in the support and career development of 18-25 year olds (preferably in non-profit, social services, or educational settings)  

• Bachelor’s Degree or 2 additional years of experience 

• Ability to translate an organization or department’s vision into an operating plan, effectively communicate that plan and timeline to collaborators, establish goals for accountability, and monitor performance 

• Human resources (HR) experience plus   

• Effective systems builder and developer of process and protocols, ability to socialize tools for department and site 

• Strong ability/initiative to work independently and collaborate with folks with diverse needs, expectations, and perspectives, including those not in direct line of authority  

• Efficient time management skills; ability to manage multiple highly detailed projects and tasks simultaneously  

• Experience developing and executing professional development and engagement activities for young adults, volunteers, and/or peers 

• Experience with building and maintaining external partnerships  

• Awareness of, commitment to, and experience with promising workplace practices

• Ability to excel in an energetic, entrepreneurial, and rapidly-changing workplace and work the flexible hours needed of a deadline-driven position 

• Proficiency with Microsoft Office platforms required; experience using SharePoint preferred 

• City Year and/or AmeriCorps experience, a plus but not required 

 
Attitude Essentials 

• Enthusiasm for and commitment to excellent customer service 

• Growth mindset when problem-solving and strengthening existing or building new systems   

• Attention to details that matter 

• Commitment to teamwork 

• High emotional intelligence and good judgement, particularly in circumstances that require discretion and confidentiality  

• Passion for people, education, and youth development