SERVICE REPRESENTATIVE II bei Springfield City Water, Light and Power (CWLP)
Springfield City Water, Light and Power (CWLP) · Springfield, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Springfield
Job Standards
Department: The Office of Public Utilities
Division: Finance
Final Date to Apply: 9/10/2025 at 11:00 PM CST, Open to current AFSCME 3738 only
Work Location: 700 South 7th Street
Springfield, IL 62703
Starting Salary: $23.2732/hour
Union: AFSCME 3738
Work Hours: Monday – Friday 8:00 a.m. - 4:30 p.m.
________________________________________
In this role you will:
• Answer customer requests, questions and concerns received by fax, mail, online, telephone or in person. Explain customer charges and rates
• Process payments by phone and assist customers with payment arrangements
• Process moves for residential and commercial customers
• Qualify new and existing customers for service deposit or alternate credit qualifications
• Initiate on-site investigations to verify customer meter readings and accurate consumptions
• Research customer accounts whose services have been disconnected
________________________________________
Qualifications:
The ideal candidate will have knowledge, skills, and mental development equivalent to four years of high school, along with experience in customer service and familiarity with billing and collection procedures. They will have successfully performed all duties of a Customer Service Representative I and possess strong communication, problem-solving, and multitasking abilities. The candidate will demonstrate sound judgment, proficiency in computer use, and the ability to learn office policies, billing systems, rate structures, and collection processes. Strong verbal skills, active listening, and mathematical aptitude are essential.
________________________________________
Benefits:
● Deferred Compensation
● Free Health Clinic
● 12 paid sick days annually
● Pension Plan
● 13 paid holidays
● Tuition Reimbursement
● Health, Dental, Vision, and Life Insurance
● 4 weeks paid parental leave
● 10-25 paid vacation days, based on years of service
If assistance in applying is required, please notify the Office of Human Resources at 217-789-2446 or [email protected]
Division: Finance
Final Date to Apply: 9/10/2025 at 11:00 PM CST, Open to current AFSCME 3738 only
Work Location: 700 South 7th Street
Springfield, IL 62703
Starting Salary: $23.2732/hour
Union: AFSCME 3738
Work Hours: Monday – Friday 8:00 a.m. - 4:30 p.m.
________________________________________
In this role you will:
• Answer customer requests, questions and concerns received by fax, mail, online, telephone or in person. Explain customer charges and rates
• Process payments by phone and assist customers with payment arrangements
• Process moves for residential and commercial customers
• Qualify new and existing customers for service deposit or alternate credit qualifications
• Initiate on-site investigations to verify customer meter readings and accurate consumptions
• Research customer accounts whose services have been disconnected
________________________________________
Qualifications:
The ideal candidate will have knowledge, skills, and mental development equivalent to four years of high school, along with experience in customer service and familiarity with billing and collection procedures. They will have successfully performed all duties of a Customer Service Representative I and possess strong communication, problem-solving, and multitasking abilities. The candidate will demonstrate sound judgment, proficiency in computer use, and the ability to learn office policies, billing systems, rate structures, and collection processes. Strong verbal skills, active listening, and mathematical aptitude are essential.
________________________________________
Benefits:
● Deferred Compensation
● Free Health Clinic
● 12 paid sick days annually
● Pension Plan
● 13 paid holidays
● Tuition Reimbursement
● Health, Dental, Vision, and Life Insurance
● 4 weeks paid parental leave
● 10-25 paid vacation days, based on years of service
If assistance in applying is required, please notify the Office of Human Resources at 217-789-2446 or [email protected]
Rate of Pay 1
Starting Salary: $23.2732/hour
Position Attributes
Final Date to Apply: 9/10/2025 at 11:00 PM CST, Open to current AFSCME 3738 only
