Sr Tech Support Associate Infra - Chicago , IL bei Infosys
Infosys · Chicago, Vereinigte Staaten Von Amerika · Onsite
- Professional
- Optionales Büro in Chicago
Job Description
Infosys - Sr Tech Support Associate Infra
We are growing our US team by the hundreds this year. It’s a very exciting time to join our team because we not only invest in your technology training upon onboarding, we make a commitment to continue our investment in your learning throughout your career at Infosys. We offer mentorship programs, continuing education courses with our digital classroom partners and we build our leaders on the inside with our Leadership Institute program.
As a Senior Tech Support Associate, you will provide specialized support to consulting and technical teams by contributing to various stages of the software development life cycle. You will assist the team and other Tech Support Associates by providing production and maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.
Basic Qualifications:
We are growing our US team by the hundreds this year. It’s a very exciting time to join our team because we not only invest in your technology training upon onboarding, we make a commitment to continue our investment in your learning throughout your career at Infosys. We offer mentorship programs, continuing education courses with our digital classroom partners and we build our leaders on the inside with our Leadership Institute program.
As a Senior Tech Support Associate, you will provide specialized support to consulting and technical teams by contributing to various stages of the software development life cycle. You will assist the team and other Tech Support Associates by providing production and maintenance support, conducting root-cause analysis of issues, ensuring high quality and on-time customer service. You will play a critical role by contributing to the knowledge management process while interfacing with internal teams and driving higher efficiency.
Basic Qualifications:
- Completed Associate’s degree or a high school diploma with a minimum of 1 year of work experience in EUC
- Exposure to computer skills
- Attention to detail and problem-solving ability
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
- Candidate must be located within commuting distance or be willing to relocate to the area. This position may require travel and/ or relocation.
- “Applicants authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time”
- Google IT Support Certificate
- Experience with programing language, network, infra skills
- Experience with Microsoft Office tools, creating / maintaining excel spreadsheets
- Ability to analyze data and communicate ideas clearly
- User Support: Acting as the point of contact for hardware and software issues, including printer support, both on-site and remotely.
- Client Requests: Responding to support requests through ITSM tools and emails.
- Troubleshooting: Addressing hardware and software issues on various devices to maintain optimal performance.
- Installation and Configuration: Handling installation, configuration, testing, and maintenance of hardware and software components.
- Root Cause Analysis: Supporting the analysis of equipment problems and providing effective diagnoses.
- Operating Systems and Software: Installing and upgrading operating systems and software, sometimes requiring visits to the client's desk.
- New Joiner Support: Assisting new employees with desk setup.
- Shipment of laptops and other peripherals to other locations.
State / Region / Province
Illinois
Practice Unit
NAM_CIS
Country
USA
Role
Senior Tech Support Associate
Company
ITL USA
Work Location
Chicago, IL
External Job Title
Desktop Support
EEO/About Us
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
