Network Technician I bei County of Contra Costa, CA
County of Contra Costa, CA · Concord, Vereinigte Staaten Von Amerika · Hybrid
- Junior
- Optionales Büro in Concord
About the Department
The Department of Information Technology (DoIT) is at the forefront of driving technological excellence and innovation throughout the County. Our mission is to provide essential technology services that power a wide array of IT initiatives, ensuring seamless networking, robust communications, enhanced security, efficient hardware support, and streamlined application services. Dedicated to serving the needs of our community, DoIT plays a crucial role in empowering the County to achieve its goals through strategic technology implementation.
DoIT is working to fill one (1) full-time vacancy as a Network Technician I. As a Network Technician I, you will join DoIT’s support team directly assigned to the Office of the Public Defender. This branch supports a large and diverse department with multiple office locations and remote staff, requiring flexibility, confidentiality, and professionalism. Your role will include providing desktop support across sites, assisting remote users, and collaborating with Network Administrators on projects. The position calls for strong technical skills, clear communication, and the ability to adapt to the sensitive nature of the work environment while ensuring reliable IT services for attorneys, investigators, and staff.
This position provides the opportunity to strengthen your technical skills, gain exposure to diverse IT challenges, and grow within a professional environment that values both accountability and development.
We are looking for someone who is:
- Analytical: Demonstrates strong problem-solving skills for swift resolutions.
- Proactive: Takes initiative to enhance IT operations.
- Resilient: Maintains composure when facing challenges or delays.
- Collaborative: Openly and effectively collaborates with the team.
What you will typically be responsible for:
- Troubleshooting Technical Issues: Identifying and resolving system-related problems promptly.
- User Support: Providing technical assistance to users, ensuring smooth operations.
- Documentation and Reporting: Maintaining accurate and up-to-date documentation.
- Training and Knowledge Sharing: Providing training to end users on network-related topics and best practices promoting awareness of security protocols and efficient use of network resources.
- Remote Support: Providing remote support for end users and remote offices, addressing network issues and ensuring consistent access to resources across various locations.
- Collaborate on Projects: Contributing technical insights to cross-functional IT projects.
- Audio Visual Responsibilities: Designing, supporting, and innovating audio-visual equipment or spaces. Including both indoor meeting spaces and outdoor events.
- Public Service Impact: You play a pivotal role in enhancing vital information technology systems and services that directly benefit the community.
- Collaborative Environment: You will work with a supportive team that values knowledge-sharing.
- Skill Growth: You will have opportunities for continuous learning and professional development.
- Critical System Enhancement: You will play a pivotal role in elevating essential IT infrastructure, supporting public services.
- Diverse Tech Landscape: You will confront versatile projects, ensuring an engaging, ever-evolving role.
- Multi-Site Coordination: You will be responsible for overseeing IT systems across multiple locations, ensuring uniformity and efficiency.
- Tech Advancement: You will need to navigate rapid technology changes to maintain up-to-date systems.
- User Diversity: You will need to cater to users with varying tech skills and needs, providing effective support.
- Security-Accessibility Balance: You will be responsible for safeguarding public-facing systems while ensuring user-friendly access.
- Emergent Threats: You will be responsible for staying vigilant against evolving cybersecurity threats and adapting defenses accordingly.
- Critical Thinking: Analytically and logically evaluating information, propositions, and claims
- Fact Finding: Obtaining facts and data pertaining to an issue or question
- Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
- Professional & Technical Expertise: Applying technical subject matter to the job
- Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
- Adaptability: Responding positively to change and modifying behavior as the situation requires
- Attention to Detail: Focusing on the details of work content, work steps, and final work products
- Learning Agility: Seeking learning opportunities and applying the lessons to one’s work
- Oral Communication: Engaging effectively in dialogue
- Writing: Communicating effectively in writing
- Customer Focus: Attending to the needs and expectations of customers
- Teamwork: Collaborating with others to achieve shared goals
To read the complete job description, please visit the website, www.cccounty.us/hr.
The eligible list established from this recruitment may remain in effect for six (6) months and may also be used for countywide openings.
Minimum Qualifications
License Requirement: Candidates must possess and maintain throughout the duration of employment a valid California motor vehicle operator’s license. Out of state valid motor vehicle operator’s license will be accepted during the application process.
Any combination of education, experience, and certifications that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:
Education: Possession of an Associate's of Arts degree from an accredited college or university with a major in computer science or information processing OR completion of 24 semester units or 36 quarter units in computer science or information systems
Experience: One (1) year of full-time experience performing computer and network systems equipment installation duties.
Certifications: Professional certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Cisco Certified Network Associate (CCNA), AZ-900: Microsoft Azure Fundamentals, Cisco Certified Support Technician (CCST) or other similar credentials.
Desirable Qualifications:
- Certifications: CompTIA A+, Network+, Security+, or related certifications.
- Cloud Expertise: Proficiency in AWS, Azure, or other cloud technologies
- Programming Skills: Knowledge of Python, PowerShell, or similar languages.
- Security Frameworks: Knowledge of security frameworks such as NIST, ISO 27001, or CIS to ensure comprehensive security measures.
- Vendor Certifications: Microsoft Certified: Azure Administrator, Tanium Certified Operator, vendor-specific certifications, Tesira Certifications, Crestron Certifications, Dante Digital Audio Certification Levels 1 – 3.
- Audio Visual Expertise: Deep experience in designing, supporting, and innovating audio-visual equipment or spaces. Including both indoor meeting spaces and outdoor events.
Other Qualifications
- Application Filing and Evaluation: Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.
- Training and Experience Questionnaire: Candidates will be required to complete a training and experience questionnaire at the time of filing. The responses to the training and experience questions on the supplemental questionnaire will be used to evaluate candidates' relevant education, training and/or experience as it relates to the Network Technician I Classification. (Weighted 100%)
- Final Selection Interviews: Will be scheduled by the department once the eligible list is established.
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.
DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.
