Sales and Customer Service Representative bei DBS Staffing Services, Inc.

DBS Staffing Services, Inc. is seeking an results-driven Sales and Customer Service Representative to join our talented team. As a family-owned staffing agency, we specialize in connecting skilled candidates with reputable companies, and we are dedicated to delivering top-notch service to our clients.

In this dual role, you will not only be responsible for order-taking position of sales but also providing exceptional customer service. Your primary goal will be to identify customer needs, present suitable solutions, and ensure a seamless experience from sales to after-sales support.

Key Responsibilities:

• Engage with potential and existing customers to understand their needs and provide tailored solutions.
• Engage in the promotion and sale of products and services, handling order-taking responsibilities within the sales department.
• Address customer inquiries and issues professionally and efficiently, providing timely resolutions.
• Maintain accurate records of customer interactions and sales activities.
• Collaborate with team members to enhance overall customer satisfaction.
• Conduct follow-up communications to ensure ongoing client satisfaction and retention.
• Promptly and professionally respond to incoming calls, addressing inquiries with accuracy and courtesy.
• Maintain a friendly demeanor and relay messages to the appropriate team members as needed.

Requirements

• High school diploma or equivalent
• Previous experience in sales and customer service roles
• Excellent communication and interpersonal skills.
• Ability to build rapport and establish relationships with customers.
• Strong problem-solving skills and a proactive approach to meeting customer needs.
• Familiarity with CRM software and sales tracking tools is a plus.
• Proficient in Excel (Medium-High level).
• Typing speed of approximately 55 words per minute.

Benefits

Our client is eager to help you establish a long-term career with their team. Take the first step by applying for this position and seize the opportunity to showcase your skills. They encourage growth and development for individuals of all genders, fostering a fantastic work environment.