Boston Imaging is the US headquarters for sales, marketing, service and distribution of all Samsung digital radiography and ultrasound systems. Our advanced medical technologies are used worldwide in leading healthcare institutions, helping providers enhance patient care, improve patient satisfaction, and increase workflow efficiency. Samsung is committed to being a leader in the field of healthcare imaging.
Samsung is a growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. The full range of Samsung imaging solutions includes Ultrasound, Digital Radiography, and mobile Computed Tomography (mCT). Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative, advanced imaging technologies that will improve the quality of people's lives.
Samsung keeps a constant eye on the always-evolving, ever-changing imaging industry. By continually enhancing current product lines and seeking to develop new technologies, Samsung is at the forefront of the imaging frontier.
ROLE DESCRIPTION:
The Head of Clinical Applications is responsible for leading the national clinical applications team across all Samsung Healthcare segments in the U.S., including Women’s Health (WH), General Imaging (GI), Point of Care (POC), Veterinary (Vet) Ultrasound, Digital Radiography (DR), and Computed Tomography (CT). This role includes direct oversight of clinical leaders with a focus on driving excellence in customer support, clinical training, and strategic business alignment. The successful candidate will build and scale a high-performing team, develop clinical strategies to support commercial goals, and partner cross-functionally to ensure Samsung’s technologies are effectively demonstrated and adopted in healthcare settings across the US as well as the global segment for mCT
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned
Manage and mentor the clinical applications team across all segments—WH, GI, POC, Vet Ultrasound, DR, and CT—including oversight of clinical people managers and field-based specialists
Align clinical initiatives with commercial goals, ensuring the applications team supports sales growth, product adoption, and customer satisfaction
Partner closely with Sales, Marketing, Product Management, and R&D to deliver coordinated clinical messaging, support product launches, and shape go-to-market strategies
Ensure high-quality customer onboarding, training, and clinical support to maximize system utilization and build long-term customer relationships
Attract top clinical talent, create scalable onboarding programs, and foster a performance-based culture that emphasizes learning, accountability, and career development
Implement tools and KPIs to measure team effectiveness, customer satisfaction, and clinical impact; use data to guide resource allocation and improve performance
Ensure best practices, standardized protocols, and segment-specific clinical expertise are leveraged across the ultrasound, DR, and CT portfolio
Serve as the clinical liaison between field teams and corporate functions; represent Samsung at industry events, trainings, and customer-facing presentations
Collaborate with Product, Marketing, and Sales Enablement to create and deliver clinical education programs that support internal training, product knowledge, and continued professional development
Oversee clinical contributions to digital platforms, educational content, and social media to enhance brand visibility and thought leadership
Operating Budget Management Responsible for managing the clinical applications operating budget
Support and Optimize On-site / Virtual Demonstrations
Lead the strategy and execution of on-site and virtual clinical demonstrations, ensuring consistent delivery of high-quality demos aligned with product positioning
Establish performance metrics to evaluate demo effectiveness and develop best practices to continuously enhance demo quality and clinical impact
Drive Clinical Excellence in Trade Shows and Industry Events
Provide strategic clinical support at national and regional trade shows
Develop and implement methods to clearly and efficiently communicate product value propositions in high-traffic environments, ensuring alignment with commercial messaging and optimizing audience engagement
This position requires 70% of your work time dedicated to business travel
EDUCATION & EXPERIENCE
BA/BS in Business Administration, Marketing, Communications, or a related field preferred
A minimum of 10 years Ultrasound commercial experience at a leadership level preferred; multi-modality experience highly desirable
RDMS required. Registered Diagnostic Sonographer in 4 or more specialties
MAEd or equivalent experience
Experience in Digital Radiography (DR) and/or Computed Tomography (CT) preferred, particularly in field-based clinical support, image tuning, and issue resolution
Demonstrated ability to lead or support clinical optimization efforts in DR/CT environments, including protocol standardization, tuning feedback, and collaboration with service teams
Strong understanding of DICOM standards and PACS workflows, including image transfer, storage, and integration in clinical environments
Familiarity with FDA regulatory guidelines and ACR imaging standards, particularly in relation to image quality, radiation dose, and modality compliance for DR and CT
Required to wear dosimeter when in direct contact with radiation emitting devices
Attend/complete all required training
Follow all company policies regarding travel, expenses, meetings, and meals
Ensure articulation of the organization’s desired vision and brand. Assure consistent communication to all constituencies, both internal and external
Valid driving license and satisfactory driving record is mandatory, and background and drug testing (pre and post-employment) is required
Willing to travel overnight
Must possess excellent verbal and written communication skills and work effectively in a demanding, fast paced environment
COMPUTER & ANALYTIC SKILLS
You must be comfortable with technology, be able to present using a laptop computer and be able demonstrate proficiency with MS Office package, including Excel, Word, and Powerpoint; as well as Outlook, Internet Explorer, and Google Chrome
Familiarity with clinical and economic outcome data, reimbursement, and managed care policies and procedures is highly desirable
Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management
PHYSICAL REQUIREMENTS
Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds
Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
Must be able to sit and/or drive for long periods of time when travelling
Must be able to stand for long periods of time (8-15 hours) for multiple days
Regularly exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather).
Interaction with x-ray devices; for this reason strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation
The noise level in the work environment is occasionally very loud.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus
COMPETENCIES
High attention to detail
Understanding of terminology and ability to share and communicate effectively within the group
Ability to organize and prioritize tasks resulting in consistent productivity
Ability to function within and support a team environment and build strong working relationships
Dependable and punctual
Ability to meet accuracy and productivity goals
Good problem solving skills, ability to evaluate situation and prioritize factors in decision making
Self-motivated, utilize available resources for self-improvement and development
Flexible: able to follow directives and accomplish tasks outside of normal duties
About Boston Imaging
Located North of Boston in Danvers, MA, NeuroLogica Corporation, who does business in the Ultrasound and Digital Radiography space as Boston Imaging, is a subsidiary of Samsung Electronics who develops, manufactures and markets innovative medical imaging equipment for healthcare facilities and private practices worldwide. As a fast-moving, entrepreneurial company, Boston Imaging is a rapidly growing presence in the medical imaging field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. We welcome you to learn more at: https://www.bostonimaging.com/ .
We offer a comprehensive benefit package which includes;
- 4 Different Blue Cross/Blue Shield Medical Plans to meet your needs
- Dental coverage through BlueCross/Blue Shield Dental
- Vision coverage by Blue Cross/Blue Shield
- Company paid Short-term and Long-term Disability coverage
- $1 for $1 401k match up to 5% managed by Fidelity
- Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more!
Please contact NeuroLogica if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment." Contact careers@neurologica for any questions or requests.
Boston Imaging welcomes diversity and is an AA/EEO Employer – Minorities/Women/Veterans/Disabled and other protected categories are always encouraged to apply. The company’s AAP can be made available for inspections upon requests.
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