Satellite Office Manager bei CCRM Fertility

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com

Location Address: 4600 Hale Parkway, Suite 490, Denver, CO 80220

Department: Clinical

Work Schedule: Monday – Friday (8:00am – 4:30pm)

What We Offer Our Team Members:

• Generous Paid time-off (PTO) and paid holidays
• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care and Commuter benefits.
• Health Savings Account
• CCRM Paid Family Medical Leave (eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities 
• Bonus Potential

How You Will Make an Impact: The Satellite Office Manager plays a crucial role, overseeing the daily operations, clinical departments, and staff. Their impact extends across various dimensions of patient care, staff management, and operational efficiency, thus affecting patient care quality, staff development, operational efficiency, and the overall success of the Care Center. Their leadership and management skills are essential for providing safe, effective, and patient-centered care in a rapidly changing healthcare landscape.

What You Will Do: The Satellite Office Manager is responsible for the supervision and management of staff and ensuring high quality customer service, financial service, and patient care. This role will collaborate with other managers to foster teamwork and cooperative working relationships within the satellite offices. The Satellite Office Manager takes direction from the physicians as it relates to patient care concerns or needs but must also function in an independent fashion, capable of multi-tasking, and attentive to details. The Satellite Office Manager reports to the Executive Director.

• Ensure high quality customer service, effective collaboration, efficient communication, and professional patient interactions. 
• Provide direct supervision, leadership, and guidance to staff and assist with the daily coordination of office staffing and scheduling.
• Manage all PTO requests and review, correct, and approve staff timecards each pay period.
• Conduct monthly meetings with Satellite Office staff to communicate implementation of new policies and procedures and collaborate as a team to strengthen overall productivity.
• Attend monthly department manager meeting (Lone Tree office) to ensure continuity throughout the Colorado Clinics.
• Conduct ongoing staff training to improve customer service, patient interaction, standard of care; counsel staff as needed.
• Collaborate with the physicians and staff to facilitate problem solving and process improvement to ensure smooth, efficient, and productive workflow.
• Interview and hire new staff, coordinate new hire orientation, and ensure a well-rounded onboarding experience.
• Provide direction and support to staff regarding difficult patient situations and/or interactions.
• Complete interim and annual evaluations for all assigned staff.
• Coordinate office cleaning and maintenance, conduct safety drills; quarterly or as needed.
• Serve as a backfill resource for any position needed due to a staffing issue.
• Other duties as assigned.

What You Bring:

• High School Diploma required; College Degree in business administration preferred. 
• 4+ years administrative experience required. 
• 2+ years supervisory or management experience required.
• Proficient with using computers, basic office equipment, and Microsoft Office/M365.
• Maintain strict confidentiality for all patient and clinic information, consistent with established security and confidentiality policies and HIPAA regulations. 
• Understand and assess for potential domestic violence or child abuse and reporting the responsibilities. Will report all concerns to Medical Director. 

Working Conditions: The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. This job operates in a professional office, clinical and/or laboratory setting. This role routinely uses standard office equipment such as computers, including computer keyboards and mice; telephones; photocopiers; scanners; filing cabinets. While performing the duties of this job, the employee will interact with others and ensure compliance with medical regulations, ethical guidelines, and organizational policies to maintain the highest standards of care and patient and staff safety. 

CCRM’s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.

Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of the CCRM Fertility onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.