Associate Auditor, Design Quality Assurance bei Massachusetts Bay Transportation Authority

About the Department

The Quality Assurance (QA) Department at the MBTA is a center of excellence for the development and implementation of quality processes to support MBTA staff and consultants in the delivery of Capital Projects for construction in accordance with MBTA Quality Management System and Federal Transit Administration (FTA) quality management system guidelines. 

The entry level Associate Auditor for Design Quality Assurance will use active listening, document review and comparison, critical thinking and report writing skills to participate in and conduct internal and external design quality audits for conformance to the MBTA’s Quality Management System for transportation Capital Projects. Must be able to identify problems and formulate and articulate logical solutions both verbally and in writing.

Position Duties

• Assist in the review and approval of Project Quality Plans (PQP).
• Perform audits to verify Design Team conformance with approved PQP.
• Prepare PQP audit reports and monitor open audit report items until closed. 
• Assist with Consultant Performance Evaluation Report (CPER) process.
• Maintain files using the MBTA e-Builder document retention system. 
• Manage administrative tasks and schedule to meet deadlines and work autonomously when required.
• Understand and apply job practices, standards, processes and concepts, and complete assigned task on time and meet technical requirements.
• Respond to each inquiry, whether from a customer, vendor or co-worker in a professional and courteous manner.
• Partner effectively with other MBTA departments to develop and maintain quality procedures.
• Adhere to the rules, regulations, collective bargaining agreements and policies of the Authority including EEO, Anti-Discrimination, Anti-Harassment and Anti-Retaliation polices.
• Perform related duties as assigned.

Minimum Qualifications

• Bachelor’s degree from an accredited institution in Engineering, Architecture, or related field.

• One (1) year experience in quality assurance, quality inspections, and/or related quality activity.
• Excellent documentation skills, attention to detail and ability to review data and numbers effectively.
• Strong critical thinking skills used to gather data and make informed decisions.
• Excellent verbal, written and interpersonal communication and conflict resolution skills.
• Effective organizational, multi-tasking and time management skills. 
• Proficiency in Microsoft Word, Excel and PowerPoint or Google Docs equivalents.
• The ability to provide internal and external customers with courteous and professional experience.
• Have a satisfactory work record including overall employment, job performance discipline and safety records.
• Have the ability to work effectively with a diverse workforce.

Preferred Experience and Skills

• Two (2) years’ relevant experience working with engineering documentation and technical writing. 
• Ability to read and understand construction contract drawings and specifications used for the delivery of capital projects.
• Experience in quality assurance auditing, quality control inspections or related work comparing and evaluating work products and documents for compliance with instructions and procedures. Familiarity with one or more capital projects involving architecture, engineering, urban design and construction of bridges and tunnels, fixed guideways, signal and power, maintenance and administrative facilities, passenger facilities and vehicles.
• Training and/or certification as ASQ Certified Quality Inspector (CQI), Certified Quality Process Analyst (CQPA), Certified Supplier Quality Professional (CSQP), Certified Quality Improvement Associate (CQIA), Certified Quality Technician (CQT).

Other Qualifications

• A Associate’s degree from an accredited institution in Engineering, Architecture, or related field, with three (3) years of experience in quality assurance, quality inspections, and/or related quality activity.
• A Master’s degree from an accredited institution in Engineering, Architecture or related field can substitute from one (1) year of experience.