Director of Product, Clinical bei MealSuite

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.  

We’re looking for our next strategic and visionary Director of Product, Clinical to join our Product team. Reporting to the Vice President of Product, you’ll be leading the growth and innovation of our Clinical-focused products, driving strategic alignment with business goals and improving resident health outcomes across MealSuite 

A day in the life as a Director of Product, Clinical: 

• Own Strategic Product Growth and Innovation – Own the Product Strategy for Clinical aspects of MealSuite. Identify and evaluate market opportunities for Clinical product expansion and prioritize team efforts to drive measurable impact such as increased product adoption, expanded market reach, upsell opportunities, etc. Then creating an actionable plan to address the above.  

• Monitor Qualitative & Quantitative performance – Seek out data to assess performance of your products & features in the market. This may be evaluating why upsells have surged in specific markets, or the product requirements to compete in a new market, or investigating whether a new product feature being fully adopted by users. 

• Lead Cross-Functional & Cross-Team Collaboration - Lead a multidisciplinary team of Product Managers, Product Owners, and UX Designers. Work directly with delivery teams for milestone estimations. Foster collaboration, communication, and relationship-building within Product, across Product teams, and between Product and other MealSuite teams (Sales, Marketing, CX, Support, etc.), partners, customers/users, and external stakeholders. 

• Track Competitive & Partner Ecosystem - Be the domain expert on the competitive landscape and partner ecosystem. Understand what tools and platforms customers use beyond MealSuite, and how partner goals align with our product vision. 

• Drive strategic decision-making – Create business cases, prioritize initiatives using value vs. effort frameworks, and guide long-term product vision.   

• Champion Innovation & AI Integration - Leverage AI and emerging technologies to enhance clinical decision-making, streamline workflows, and improve patient care outcomes including dietary compliance (e.g. meals aligned with residents’ restrictions, allergies, swallowing needs, etc.) and promoting positive health outcomes (e.g. supporting longer stays at lower levels of care, preventing malnutrition, aiding recovery through nutrition, etc.) 

• Domain Ownership & Feature Leadership - Leading discovery efforts to understand user needs and market opportunities for your domain. Gathering and refining requirements and driving the success of individual features from conception through delivery and iteration. 

• Escalate & Triage Effectively - Address risks, blockers, and incoming requests with strategic foresight and responsiveness. Work closely with engineering leads to optimize development efforts in an agile environment. 

• Mentor & Develop Talent - Provide coaching and growth opportunities for your team, fostering a culture of innovation and excellence. 

If the below describe your knowledge, experience and character, this role could be for you:  

• I have knowledge of clinical product management, strategic planning, and cross-functional leadership. 

• I gained my knowledge through formal education, over 10 years of direct experience in healthcare technology and clinical product development, or a combination of both. 

• I have experience in the healthcare and clinical software industry. 

• I have certifications in product management and clinical informatics. 

• I have experience with software development lifecycle tools, agile methodologies, and clinical data platforms. 

• I’m familiar with regulatory compliance standards, EMR/EHR systems, and interoperability frameworks. 

• I’m exceptional at leading cross-functional teams, driving product vision, and aligning clinical needs with business goals. 

• I get most excited about creating impactful clinical solutions that improve patient outcomes and streamline provider workflows. 

• I’m extra passionate about integrating user-centered design into clinical product development and fostering innovation in healthcare technology. 

• I have a proven ability to deliver scalable clinical products, manage stakeholder expectations, and execute strategic initiatives effectively. 

• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required for role). 

• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate 

• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills 

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!  

More to love about working at MealSuite:  

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. 

• We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. 

• We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. 

• We take care of our employees too! Here are just a few of the great things we offer: 

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day. 
• Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts.  
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. 
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. 
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders. 
• Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow! 
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. 
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers. 

This role will require you to work in our office located in Cambridge, ON or Dallas, TX up to 2 days a week.  More than an hour away from the office location?  Apply anyway, and we can talk through your options! 

Have we got your attention? Great! Here’s what’s next: 

Apply today with your resume and answers to our application questions.  

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.  

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected].