Account Manager (Leesman) bei Join the team!

About the role

We are seeking an Account Manager to join our growing Client Services team reporting into Client Services Manager. The Account Manager plays a key role in the Leesman business. Employees in this position are mainly responsible for providing a world-class experience for clients, focusing on on-boarding, retaining and growing the client portfolio and managing the overall survey process for multiple clients at once through each step in the process. This role reports to the Client Services Manager based in London. This is a full-time, permanent position with the potential for regional and overseas travel. 

What You’ll Do

• Presenting results of surveys back to clients, face-to-face when possible 
• Managing and conducting client meetings at any phase of a project
• Shaping the service delivery for Leesman as it enters its next phase of growth and expands globally 
• Providing a world-class experience for clients, focusing on on-boarding, retaining and growing the client portfolio
• Managing the overall survey process for multiple clients at once through each step in the process
• Helping clients understand the Leesman tool and how they can use it
• Working closely with sales and operational teams to ensure clients are receiving the best service possible

What you bring

• Extremely well-organized with great project management skills
• 3-5 years of experience in an account management or related position
• Excellent written and verbal communication skills
• Able to identify client challenges and efficiently develop solutions to drive customer satisfaction
• Able to work independently as well as with a team
• Talent for interpreting and presenting on data, analyzing results, and delivering clear, actionable insights
• Proficiency in Microsoft Office, Google suite and CRM systems
• Appetite for process improvement and exceeding client expectations
• Strong Advantages: Additional languages (preferably Dutch or French) and previous commercial real estate industry experiences

How to apply

For consideration, please submit your resume.  We appreciate your interest in HqO and will be back in touch if it seems like your background and experience is a good fit!