Manager, Client Strategy bei HRS

HRS is a leading healthcare technology (HealthTech) company who empowers the nation’s healthcare providers and commercial and government payors to deliver clinical care to patients across the care continuum with Remote Patient Monitoring (RPM) and telehealth solutions (hardware, software, and services). 

Our vision is to be the world leader in transforming care delivery and expanding access to healthcare with the most clinically effective remote care solutions provided in the home and other care settings. We do this by designing and delivering world class solutions, building strong partnerships with our clients, developing an innovation and passionate culture, and improving health outcomes through clinical advancement. 

Our solutions help a variety of patients including those who are recovering from surgery or who are suffering from chronic conditions by reducing hospital readmissions, increasing patient adherence to their care plan and patient satisfaction while supporting clinicians with new care delivery models that lower healthcare costs and improve outcomes. We are ranked #1 by KLAS for Remote Patient Monitoring in 2020, 2021, 2022, and 2023. 

Position:

We are looking for a Manager, Client Strategy to join our Client Strategy team. This role serves as the primary point of contact for a portfolio of clients, working collaboratively to design, grow, and optimize successful telehealth programs. You will lead strategic planning, manage ongoing relationships, and ensure client success through proactive communication, training, and performance reviews.

Responsibilities:

• Serve as the primary relationship owner for a portfolio of SMB clients
• Lead account planning, strategic program structure, and renewal processes
• Manage recurring client meetings and maintain a Client Operating Framework
• Present program metrics on a quarterly basis, identify trends, and flag areas of risk or opportunity
• Evaluate program data to proactively identify client pain points and improvement areas
• Deliver in-person and virtual product training for clients and partners
• Advocate for client needs and ensure high levels of customer satisfaction and retention (targeting 70%+)
• Identify and grow revenue opportunities within existing accounts
• Collaborate across internal teams to share insights and optimize client experience
• Stay current on telehealth industry trends and use cases to bring value to client conversations
• Document key client interactions and program details in Salesforce

Skill Requirements:

• 1–4 years of experience in client success, account management, or customer success roles
• Bachelor’s degree or equivalent experience
• Experience in healthcare or digital health strongly preferred
• Excellent written, verbal, and presentation communication skills
• Ability to communicate across all levels of client organizations, from clinical teams to executives
• Strong organizational and time management skills
• Comfortable working independently and collaboratively
• Self-driven with the ability to meet and exceed assigned KPIs
• Proficiency with Microsoft Outlook, Excel, and PowerPoint
• Familiarity with Salesforce a plus
• Willingness to travel for in-person client engagements less than 25% of time

What we offer:

• Competitive salary commensurate with experience
• Flexible hours and work environment
• 100% paid medical plan.
• 3 months paid parental leave.
• Medical, dental, vision, disability, and life insurance packages to fit your needs.
• Flexible spending account for medical, commuter benefits
• 401(k) savings plan with company match
• Company-sponsored events
• The opportunity to work with some of the smartest, most driven people in the industry and have fun while doing it!

Creating a new standard of care requires passion, drive, and the desire to make health care accessible, efficient, and effective. HRS is an Equal Opportunity Employer, and we are proud to celebrate and foster diversity within our workplace. We do not discriminate based upon race, religion, color, national origin, gender, marital status, sexual orientation, gender identity, age, veteran status, physical or mental disability, or any other applicable legally protected characteristics.