Business Process Administration Manager bei Grand Sierra Resort and Casino

SUMMARY

The Business Process Administration Manager (BPA) is responsible for providing financial, organizational, and administrative leadership for the Meeting & Events Sales and Services teams. The BPA will manage the systems and processes that are integral to the success of the department, hotel, and clients. Results oriented, process driven, hands-on professional with the ability to deal effectively and interact well with customers and team members. Must have the ability to resolve problems/conflicts in a confidential, diplomatic and tactful manner.

Primary duties and responsibilities include, but are not limited to, the following:
• Financial management for budget planning, management of invoices, memberships, sponsorships, travel, dues and subscriptions, expense reports and various reports.
• Administrative department relations for HR, Payroll, PAF and training manuals/onboarding of new team members.
• Manage of department shared drives for SOP’s.
• Create, run, analyze new and existing reports on relevant sales issues to help senior leaders make business decisions.
• Provide administrative support to department including typing, faxing, photocopying, answering multiple phone lines, assisting visitors, and resolving a range of administrative tasks, etc.
• Maintain all data within the Salesforce/Delphi system to maximize the use of hotel room inventory & revenue, and function space inventory.
• Run and compile various requested reports, creates excel spreadsheets, conducts monthly audits, and monitors all Salesforce/Delphi data and usage.
• Manage all Salesforce/Delphi duties and processes.
• Analyze sales data, trends, and information to uncover key drivers of performance and assist in developing recommendations.
• Audit and prepare Meeting & Events incentive plan reporting and payouts.
• Assist in setting priorities, hitting deadlines, shaping the deliverables, and communicating those into results that can be understood and acted upon.
• Analyze new and existing tools to assist decision-making and sales drivers.
• Identify long-term opportunity areas to improve sales and operations.
• Develop reports utilized for soliciting new group business to maximize revenue.
• Manage the functionally and reporting of outside sales tools; Cvent, Passkey, ZoomInfo, Delphi.
• Train new and existing staff in sales systems functionality and usage.
• Direct and oversee the daily job duties of the Business Process Specialists.
• Assist in establishing goals for all managers based off historical trends, territories, and department budgets.
• Create and manage budgets for Meeting, Event Sales, and Event Services teams.
• Review all group contracts, proposals, addendums related to prospective and definite business.
• Distributes pertinent departmental Information to various departments and serve as a liaison between departments in the resolution of day-to-day administrative and operational issues.
•Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES
•Experience and success with multi-million-dollar personal sales goals.
•Operations knowledge of resort/casino properties.
•Strong communication skills, ability to plan and implement action plans.
•Working knowledge of Delphi.
•Must be personable and exemplary customer service skills.
•Must possess interpersonal skills to deal effectively with business contacts and team members at all levels of the company.
•Must possess a strong attention to detail and presentation skills.
•Proficient in Microsoft Office Products: Word, Excel, Power Point, Publisher, and Outlook.
•Ability of complex reading, writing, math, and task completion skills is required.
•Must have the following skills: clerical, compiling, coordination, analyzing, instructing, precision working, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 21 years of age.

EDUCATION and/or EXPERIENCE
•Minimum of 3 years in data, clerical and/or administrative functions or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
•Sales Administration experience is preferred.

CERTIFICATES AND LICENSES
•Must be able to maintain appropriate Alcohol Awareness card.

PHYSICAL DEMANDS 

• While performing the duties of this job, the team member is constantly sitting and occasionally standing and walking during the duration of their shift. • The team member will constantly have repetitive use of both hands.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT
• Work performed consistently indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment.
• The noise level in the work environment is usually quiet to moderate.
• Team Member may be exposed to odor and/or secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.