HOW YOU’LL MAKE AN IMPACT

As a Green Building Specialist (Technical Group), you’ll have the opportunity to make a meaningful impact by helping advance the goals of Technical Customer Service (TCS) for USGBC & GBCI. In this role, you’ll provide expert guidance and problem-solving support for complex technical inquiries, ensuring a positive experience for both new and experienced users.

You’ll report to a Team Lead in the TCS Technical Group and be part of a specialized yet collaborative team environment where your contributions will help shape impactful outcomes. You’ll work closely with other divisions of our organization including Products and Operations and may regularly partner with GBCI review and USGBC Technical Development staff to explain points of confusion for customers and clarify LEED requirements.

Key Responsibilities

• Collaborate with the 20+ person TCS team and other internal teams to address stakeholder needs, identify trending issues, and develop resolutions that support the customer while respecting organizational policies. 
• Contribute to customer support goals by meeting and exceeding case resolution targets and case quality metrics, ensuring customer satisfaction. 
• Serve as the voice of the customer, providing input and feedback on USGBC and GBCI initiatives.
• Serve as a technical subject matter expert, specializing in one or more LEED rating systems or credit categories, and/or other subject matter expert roles, providing the organization with critical insights into the customer experience and perspective, and building relationships with other experts in the organization and investing in the continuous improvement process for USGBC, GBCI, and LEED guidance.  
• Contribute to special projects as needed, such as user testing, writing articles, developing addenda and policy, training staff. 
• Build on our team’s library of rating system expertise, database of standard operating procedures, Help Center content, public facing policy, library of stock responses and best practices.
• Design, implement, and refine holistic and systematic processes that empower our customers to implement their goals and USGBC’s mission, growing the reach of the decades of intelligence that the USGBC has collected from around the world.  
• Document, track and manage the complete lifecycle of customer inquiries and resolutions.

REQUIRED QUALIFICATIONS

Experience 

• Minimum 5 years of experience in a client-facing role related to green building, sustainability, or education.
• Experience with LEED project applications or green building consulting.
• Experience working on cross-functional teams or contributing to process improvement projects.
• Experience with LEED O+M or LEED BD+C Homes, or other residential rating systems

Education

Technology/System(s)

• Proficiency with Microsoft Office and comfort learning new technology.
• Experience with Salesforce or similar CRM systems.
• Familiarity with LEED Online and Arc is preferred.

Skills

• Strong written and verbal communication skills, with the ability to convey complex information to a global audience.
• Demonstrated customer-first mindset and proven problem-solving abilities.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Demonstrated ability to navigate ambiguity, adapt to change, and accept feedback.

Certifications

Language

• English
• Proficiency in Spanish, Chinese, or Arabic would be beneficial.

ABOUT OUR TOTAL REWARDS PACKAGE

Salary 

Final compensation and benefits will be confirmed at the time of offer and may vary based on factors such as internal equity, relevant experience, qualifications, and employment status. Please note that salary negotiations will not extend beyond the top of the internal salary range.

Benefits

We offer you:

• Competitive compensation
• 401(k) with employer matching
• Professional development reimbursement
• We offer a healthcare plan through Cigna that includes medical, dental, vision, and prescription drugs. USGBC covers 100% of the premiums and an HRA that will assist you and your dependents in reaching the in-network medical deductible. You will only be responsible for the $300 individual / $600 family up front deductible for medical services before the employer funded HRA will process payments for your in-network claims 
• Generous paid time off (12 paid holidays, 9 paid personal sick days and based on career level either 2 to 3 weeks PTO), including operations closed for a full week between Christmas and New Year’s
• 6 weeks paid renewal leave after 7 years of continuous service

LOGISTICS

Location: This position can be performed onsite in Washington, DC, remote, or hybrid.

Work Schedule: Monday – Friday 9 AM to 5:30 PM based on candidate’s time zone this will be  40 hours a week position with some flexibility needed to attend calls with customers in different time zones.

Travel %: 5 % of work time may involve travel for conference support, professional development, or team building meetings or other work-related tacks.

EEO STATEMENT

The U.S. Green Building Council is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, sexual orientation, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law.

ABOUT US

U.S. Green Building Council (USGBC) is a mission-driven nonprofit dedicated to accelerating and scaling the transformation of the built environment. Through LEED—the world’s most widely used green building rating system— and initiatives likes Greenbuild, the Center for Green Schools and advocacy, USGBC empowers professionals to drive market transformation that advances human and environmental health, climate resilience, and equity.

Green Business Certification Inc. (GBCI) is the world’s leading sustainability and health certification and credentialing body, independently recognizing excellence in performance. GBCI administers project certifications and professional credentials and certificates including LEED, WELL, EDGE, PEER, PERFORM, SITES, TRUE Zero Waste, and IREE.

We are proud to be globally recognized for our leadership in green building, environmental performance, and sustainable development.

Our Global Impact

• Over 120,000 LEED-certified commercial projects worldwide
• Millions of square feet of certified healthy, efficient, low-carbon space
• Recognition in 180+ countries for innovation in green building and business practices

Why Join Us

At USGBC and GBCI, you’ll work alongside passionate, mission-aligned professionals who care deeply about people, the planet, and progress. We offer:

• A purpose-driven, inclusive culture
• Opportunities to grow your career and take ownership of meaningful work
• A chance to make a measurable impact on global sustainability efforts
• We’re seeking team members who thrive in collaborative environments, are committed to excellence, and want to build lasting partnerships that drive change in the built environment.

Meet Our Leaders and Learn More about our Mission:    

• U.S. Green Building Council Leaders 
• Green Business Certification Inc Leaders

Culture and Values Statement

Working together, each of us advances our mission by respecting all voices, trusting and supporting one another, excelling through collaboration and accountability, and continuously improving ourselves and our organization.