IT Assistant bei Bethany for Children & Families
Bethany for Children & Families · Moline, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Moline
Description
Join Our Team as an IT Assistant.
Bethany for Children & Families is looking for a detail-oriented, tech-savvy IT Assistant to keep our systems running smoothly and support staff across the agency. If you’re passionate about problem-solving, teamwork, and helping others, we’d love to meet you!
Salary: $20.00 - $21.63 Per hour
Benefits That’ll Make You Smile
We believe in taking care of our team so they can take care of others. That’s why we offer:
- Vacation time that grows with you — earn up to 80 hours your first year, and up to 160 hours after.
- Sick time you can count on — earn up to 96 hours each year.
- 11 paid holidays every year.
- 403(b) retirement plan with 8% employer contributions upon meeting eligibility.
- Choice of two health plans (one with an HSA + employer contributions).
- Dental insurance.
- Vision insurance (100% employer-paid).
- Group Life and AD&D insurance included.
- Options for extra voluntary coverage.
- Educational Aid program to support your professional growth.
What you’ll be doing as a IT Assistant:
As our IT Assistant, you’ll be the go-to person for staff tech support and system upkeep.
Responsibilities include:
- First-level tech support (phone, email, in-person)
- Installing and maintaining hardware, software, and networks
- Monitoring systems, backups, and security
- Setting up user accounts, permissions, and passwords
- Troubleshooting hardware, software, and connectivity issues
- Training staff on proper use of equipment/software
- Maintaining IT inventory and documentation
- Coordinating with external IT firm on upgrades and projects
- Supporting IT portions of onboarding new staff
- Staying updated on industry trends and AI technology
- Assisting with other operational support duties
Why Join Us?
At Bethany for Children & Families, you’ll be part of a mission-driven team dedicated to strengthening families and supporting our community. We’ll give you the tools, training, and support you need to succeed and grow.
Requirements
IT Assistant Qualifications:
- Associate or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- Experience as an IT Assistant, Help Desk Technician, or similar role
- Knowledge of Windows/Mac OS, Microsoft Office Suite, Outlook 365, and Active Directory
- Understanding of networks, routers, firewalls, and antivirus systems
- Strong troubleshooting and multitasking skills
- Excellent communication and interpersonal abilities
- Ability to prioritize tasks independently or within a team
- Meet all regulatory requirements for Child Welfare Agencies (background checks, CANTS/Iowa Registry clearance, DCFS driver certification if applicable)
- Ability to lift up to 50 lbs
Bethany for Children & Families is an Equal Opportunity Employer. We’re committed to diversity and creating a welcoming environment for all backgrounds and identities.
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