Senior Technology Manager bei National Runaway Safeline

Description

 With the support and guidance of leadership, you will be responsible for managing IT administration activities, including but not limited to interacting with vendors, supporting the IT experience for team members, and ensuring adherence to organizational processes and policies.  You will interact with internal and external stakeholders and utilize influential skills to drive improvements and consensus in support of meeting business objectives.  

Requirements

 Core Responsibilities:  

• Demonstrates knowledge of how IT processes enable employee productivity 
• Employs a consultative and proactive approach to understanding requirements, designing effective processes, and identifying opportunities for improvement  
• Apply hands-on experience supporting formal documentation and policies and is effective at translating complex technical terms for a wide variety of audiences 
• Assist in leading internal efforts to share lessons learned and promote continuous improvement  
• Provides escalation assistance with issues surrounding software and programs and acts on IT requests  
• Provides training and guidance to team members as needed  
• Manages and supports licensing of third-party tools inclusive of audits 
• Manages, supports, and implements all areas of mobile device management and remote control reporting and monitoring  
• Implements, manages, and supports areas of enterprise IT Infrastructure  
• Implements, manages, and supports Group policy for security and helps implement best practices including cadence of staff training 
• Helps maintain and update processes and procedures for controls and certifications; attends awareness training  
• Creates and maintains Standard Operating Procedures for staff to follow  
• Helps manage relationships between third-party vendors and application vendors  
• Manages and maintains IT assets and antivirus solutions for the company  
• Maintains expert level support to cloud server environments, network security, directory services, disaster and recovery solutions, internet of things, and ability to adapt and learn other new technology as required  
• Collaborates on the design, development, implementation, training, and management of information systems used for data collection, analysis, and reporting. 
• Creates, develops, and maintains relationships with program leaders and staff to foster collaboration and trust and understanding of and engagement in security and compliance measures.