General Clerk IV bei Prince George's County Government, MD

About the Department

Come join our team!

Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.

The Prince George’s County Office of Central Services is currently seeking qualified applicants to fill a General Clerk IV (General Clerk 4A), grade A12, in the Fleet Supply Services Division. 

About the Position

This is a senior level advanced clerical work.  Incumbent in this class is responsible for performing more complex and advanced clerical assignments. Responsibilities include providing accurate data entry, maintaining records, preparing reports, and supporting daily shop operations.  Work involves interaction with internal County agencies, municipalities, vendors, and the general public.  Work is performed independently under the general supervision of a designated supervisor and is evaluated in terms of quality, quantity, completeness and accuracy.   Incumbents may be required to work rotating shifts.  

About the Agency

The Office of Central Services is a multifaceted agency of the Prince George’s County Government providing government-wide, mission critical support services in the areas of facilities operations and management, building design & construction, real estate services, fleet management, and general services.  We make government operations operate better for the government.

Position Duties

• Greets and assists office visitors with a professional and courteous demeanor; answers inquires concerning Fleet programs and services and refers more complex questions to appropriate staff

• Reviews, edits, and enters data into Fleet automated systems such as Microsoft SharePoint, Fleet Management database, fuel management database, and other County-approved software

• Compiles and reviews statistical and operational data; prepares reports for use by Fleet Management and County agencies

• Receives service requests, tow requests, and work orders; ensures requests are properly logged, documented, and routed for response

• Generates and closes work orders in Fleet Management system, ensuring accurate charges, documentation, and compliance with Fleet procedures

• Assists Garage Managers by monitoring, tracking, and assigning work orders to Equipment Mechanics; checks for outstanding recalls via Original Equipment Manufacturer (OEM) websites and updates related work orders

• Coordinates with OEM dealers and vendors on vehicle pickups, warranty repairs, and service scheduling

• Maintains accurate records of Fleet vehicle inventory and fuel operations, coordinates with the Fleet Management Division’s Fuel Manager, regarding fuel site needs

• Develops and maintains organized logs, records, and filing systems for reports, projects, and correspondence

• Sorts, opens, and distributes mail, reports, and related materials; maintains office supplies and ensures work area cleanliness

• Answers and records telephone inquiries and complaints, providing information or escalating as appropriate

• Utilizes Microsoft Excel, Word, and Outlook to prepare correspondence, compile data, and generate reports for County and municipal customers

• Willingly and cooperatively performs tasks and duties which may not be specifically listed in the class specification or position description, but which are within the general occupational category and responsibility level typically associated with the employee’s class for work.

Minimum Qualifications

• Must have experience at the General Clerk III level equal to the length of the probationary period

• Six (6) months of experience performing diverse clerical tasks 
• One (1) year of education above the high school level which includes coursework in computer data entry, secretarial subjects or business administration

• Good knowledge of applicable office procedures and recordkeeping practices
• Good knowledge of computerized information systems including Fleet Management systems, SharePoint, and other Microsoft Office Suites
• Ability to community effectively both orally and in writing
• Ability to act independently, exercise sound judgment, and recognize when matters must be referred to their direct supervisor or division leadership
• Ability to compile, review, and analyze written and numeric data for accuracy and completeness
• Ability to understand and follow oral and written instructions
• Ability to establish and maintain effective working relationships with County staff, vendors, and the public

Other Qualifications

Job Location: 

1400 McCormick Drive, Largo MD 20774

Conditions of Employment:  Upon selection, the candidate must:

• Meet all training and performance standards and demonstrate proficiency as required by the agency. 
• Wear and use agency protective apparel and equipment in the performance of their assigned duties, if applicable.
• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings, where applicable.
• Must demonstrate knowledge of office procedures and clerical system
• Must be proficient in computerized information systems and data entry
• Be willing to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.