Concierge Specialist (Southfield, MI, US) bei Modern Manufactured Home Communities – Sun Communities
Modern Manufactured Home Communities – Sun Communities · Southfield, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Southfield
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Job Summary
Job Duties
- Provide highly proficient support to all team members via telephone, support tickets, email, and online chat (Essential)
- Manage large amounts of inbound and outbound communications in a timely and effective manner (Essential)
- Serves as subject matter expert for locating key resources to assist team members in performing their job duties, including extensive use of Sun’s online Knowledge Base (Essential)
- Deliver information and share resources with team members requiring assistance in a manner which empowers them to seek resources independently (Essential)
- Utilize exceptional customer service skills while exhibiting patience to exceed internal team members’ expectations (Essential)
- Provide troubleshooting and problem solving assistance to resolve issues promptly
- Perform routine tasks such as resetting passwords, responding to support tickets, provide remote screen sharing assistance, etc.
- Gather information, obtain feedback, and acquire written documentation during troubleshooting activities and resolution
- Maintain strong working knowledge of key people resources to assist team members in performing more complex job duties
- Maintain working knowledge of Sun’s key systems, processes, and people to assist with supporting team member inquiries
- Document gaps in availability of documented processes and policies
- Provides support for audio and visual needs for all locations, when needed
- Assists with the support of all existing company devices, including troubleshooting, repairs, and replacement of peripherals and software, as needed.
- Other duties as assigned
Requirements
- High School Diploma or GED (Required)
- In lieu of the above education requirements, a combination of experience and education will be considered.
- 2 years in experience in a customer service role (Required)
- 1 year in experience resolving issues for remote users (Required)
- 6 months in previous help desk experience (Preferred)
- 6 months in experience using online CRM, property management, financial, and online database software (Preferred)
- Thorough knowledge of technical hardware, including operating systems, networking, and computer repair (Preferred)
- Reading comprehension and basic math skills
- Ability to identify internal team members’ needs, clarify information and requests, and provide recommended solutions
- Ability to follow directions and verbally give directions via phone or internet chat
- Strong communication, multitasking, and time management skills
- Ability to work independently as well as part of a team
- Demonstrated ability to use technology and online systems effectively, including advanced ability to perform online searches
- Proficient in Windows computer operating environments with strong knowledge of Microsoft Office suite
- Ability to work a flexible schedule, including evenings and weekends, with ability to work occasional overtime as needed
- Ability to be highly customer focused and adapt to different personality types/communication styles
- Strong attention to detail
- Preferred Certifications/Licensures:(CompTIA A+ (Computer service technicians))
BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental and Vision Plans
- On-Site Fitness Center
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life, Accidental Death & Dismemberment Insurance and Dependent Life
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
Apply for a Corporate Headquarters (HQ) position, located in the Metro Detroit, Michigan market today.
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