Coordinator, HR Operations bei Ross Stores, Inc.

GENERAL PURPOSE:

The Coordinator, HR Ops is responsible for processing associate  employment records for the Ross buying offices, i.e. payroll process, associate change of status processing and new hire activations. The Coordinator is responsible for responding to associate questions & requests (sent to our HR Connect mailbox) and related requests from the Buying Offices’ associates providing guidance on policy interpretation, payroll and benefits and making to ensure urgent issues are triaged and escalated and SLAs are met. The Coordinator is responsible for updating and maintaining all employee data in the Peoplesoft and related systems for the 2,000 Buying Office associates, as well as generating reports and compiling payroll information for reporting purpose.

The base pay range for this role is $22.00 - $28.00.  The hourly rate listed is just one component of the total compensation package for employees. Other rewards vary by position and location.

ESSENTIAL FUNCTIONS

• Supports weekly orientation to new hires, ensures presentation deck is updated with current information.
• Sets up new hires in PeopleSoft, creates & maintains associates’ personnel files and ensures legal compliance via I9 checking and documenting process.
• Provides Tier 1-level support to respond to & perform follow-up activities to employee and HR emails (HR Connect mailbox) for the Buying Offices.
• Escalates complex issues to manager, as appropriate.
• Processes bi-weekly payroll reports from the MyTime hourly tracking system, including troubleshooting and partnering. PeopleSoft system updates and issues.
• Maintains all Outlook distribution lists, updates and audits bi-annually.
• Tracks and processes HR system updates to employee records during on-cycle (appraisal & mid-year cycles) and off-cycle promotions (C&B processing and tracking); activities include sending non-competes via DocuSign, updates supervisors and department information in PeopleSoft, files all documents in the OnBase employee records system.
• Prepares exit paperwork and coordinates off-boarding processes for HR Business Partners (e.g. submitting request and notifying appropriate parties, monitoring physical assets collection, tracking and filing documentation to support the completion of off-boarding procedures, etc.) timely and accurately.  
• Manages and tracks the repayment process for former and current buying office associates due to over- (or under-) payment in prior paychecks
• Responds to and vets unemployment claims with Equifax to ensure accurate management of process.
• Reports on HR Connect issues, analyzing and making process improvement recommendations.

• Participates in projects and initiatives as requested. 
   

   

  COMPETENCIES:

  • Customer Oriented    
  • Communication / Influencing
  • Results Driven    
  • Collaboration / Teamwork
  • Detail Oriented

  • Organizational Agility

     

     

    QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

     

    • Bachelor's Degree (preferred) 
    • Relevant HR experience preferred  (e.g., PeopleSoft data entry)
    • Customer Service oriented
    • Strong ability in using MS Office tools, (e.g, Excel) 
    • Outstanding communication and interpersonal skills
    • Ability to quickly learn and follow established policies and procedures consistently
    • Strong organizational and time management skills, attention to detail and accuracy and ability to multitask and reprioritize as needed

   

  PHYSICAL REQUIREMENTS/ADA:

  • Job requires ability to work in an office environment, primarily on a computer. 
  • Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. 
  • Consistent timeliness and regular attendance.  
  • Vision requirements: Ability to see information in print and/or electronically.
  • This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position.  It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.  Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.