Service BDC / Customer Care Associate bei Bob Bell Chevrolet Bel Air

Service BDC / Customer Care Representative
Bob Bell Chevrolet Bel Air

At Bob Bell Chevrolet Bel Air, we’re committed to creating customers for life. Every member of our team plays a vital role in our success, and we pride ourselves on delivering the same award-winning service and value that our community has trusted for generations. We’re looking for a Service BDC / Customer Care Representative to join our growing service team!

Responsibilities:

• Answer and manage incoming service calls, scheduling appointments promptly and accurately.
• Respond to internet leads and inquiries, setting appointments for service visits.
• Communicate and forward messages to the appropriate service personnel and departments.
• Assist customers directly with questions, concerns, and service-related issues.
• Coordinate rental vehicles for customers while their cars are in service.

Qualifications:

• Strong verbal and written communication skills.
• Self-motivated with a customer-first mindset.
• Proficient in Microsoft Word, Excel, Outlook (and comfortable learning new systems).
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• Driven to exceed customer expectations and deliver outstanding service.

Benefits

• Medical and Prescription Drug Plans
• Health Savings Account (HSA) Eligibility
• Wellness Program
• Dental and Vision Plans
• 401K
• Disability and Life Insurance
• We have 6 dealerships in the greater Baltimore, Maryland area!
• Employee Car Purchase Program
• Career Progression
• Great Company Culture

Why Join Bob Bell?

• Family-owned dealership with a supportive team culture.
• Long-standing reputation for exceptional customer service.
• Opportunities for growth and career advancement.

Be part of the Bob Bell family and help us continue delivering the service our customers know and trust!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.