- Professional
- Optionales Büro in Wendell
Field Service Manager
Department: | Product Support, Post-production | Reports to: | Field Service Supervisor | ||||||||||||||
Location: | Assigned Territory | Position Status: | Full-time | ||||||||||||||
Status: | Salary, Exempt | Management Level: | Manager I | ||||||||||||||
JOB SUMMARY | |||||||||||||||||
The Field Service Manager (FSM) role reports to the Field Service Supervisor and is primarily responsible for working with KIOTI’s dealer network within an assigned North American territory. The FSM provides technical product expertise, covering all KIOTI products. The FSM will aid dealers to develop best practices for aftersales processes through training, coaching, and professional mentoring. Through professional representation of the KIOTI brand, the FSM will visit with their assigned dealers on a routine calendar basis. While performing dealer visits, the FSM will evaluate dealer performance and provide constructive feedback to said dealer as well as KIOTI leadership through structured reporting methods. The FSM is required to have extensive knowledge on various topics and operating principles as they relate to KIOTI products. Utilizing their expert knowledge, the FSM must have the ability to troubleshoot and advise their dealers on various topics, both in-person and remotely by phone and by email correspondence. Areas of expertise are required in the following areas:
The FSM will guide their dealers with all areas of dealer management in compliance with KIOTI policies. This position will coach and provide feedback to dealers through dealer training while identifying areas for improvement and future growth. During dealer visits, the FSM is to oversee dealer process implementation and management by training dealers and working with dealers on the following:
In addition, this role will collaborate regularly with the Product Support team, Regional Sales Managers, and Territory Managers to determine dealer routes and priority of dealer visits. Through this, FSMs are expected to build strong relationships with dealer personnel as well as with all KIOTI department representatives. FSMs will also participate in dealer events by attending trade shows and open houses. This position is expected to attend and assist in regional service training at the KIOTI home office in Wendell, NC. | |||||||||||||||||
KEY RESPONSIBILITIES OF JOB | |||||||||||||||||
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EDUCATIONAL AND PHYSICAL REQUIREMENTS | |||||||||||||||||
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