PACE Onboarding Specialist (Central Valley PACE - Modesto) bei GVHC

The PACE Onboarding Specialist plays a vital role in supporting the successful onboarding, training, and ongoing competency of all new and existing staff across the Central Valley PACE program. This position is responsible for coordinating and facilitating comprehensive orientation programs, ensuring staff receive timely access to tools, systems, and resources, and maintaining accurate training documentation and compliance records. The Onboarding Specialist collaborates closely with departmental supervisors, Provider Services, Human Resources, and IT to streamline onboarding workflows, support performance tracking at key milestones, and maintain compliance with regulatory and organizational standards. By serving as a central point of contact for staff training and integration, this position ensures that employees are set up for success from day one and that operational excellence is sustained across all PACE departments.

Compensation: $26.87- $28.21an hour

Schedule is Monday – Friday, 8:00am – 5:00pm

Location: Modesto Center

Essential Duties and Responsibilities

• Order equipment and/or confirm w/supervisor if equipment was ordered.
• Facilitate in-person PACE orientation and revise presentation as needed.
• Send welcome introduction emails.
• Review and update New Hire packets.
• Build New Hire packets and touch base with supervisors regarding competency deadline.
• Coordinate/Ensure Epic Training.
• Email documents to HR/Payroll and save a copy for PACE Admin in the J drive.
• Ensure touch-point w/new hires at 30, 60, 90, and 180 days.
• Update Orientation tracker with all new hire documents.
• Monitor and ensure competencies are completed initially and annually.
• Send documents via "Relias Requirements Tracker.”
• Maintain laptop lockers and report damaged laptops.
• Assign lockers to staff and respond to locker requests.
• Collaborate with Provider Services to onboard new providers.
• Provide Martti access, training, and maintain access record.
• Ensure credentialing binders are provided to the Health Plan Department.
• Ensure providers are provided with all access necessary i.e. care kinesis, healthy futures, Sutter, DMC.
• Ensure supervisors and above are enrolled in supervisor trainings.
• Ensure supervisors and above have the necessary access: Worxhub, building keys, alarm.
• Ensure department leaders are included in the PACE Leadership distribution list and added to appropriate meetings.
• Collaborate with IDT Coordinators to ensure new IDT members are included in IDT communication and meetings.
• Ensure ergonomic evaluations within 7-14 days (Provide handout to supervisor)
• Collaborate with HR when locums exit.
• Other duties as assigned by supervisor.

Physical Demands

• Ability to lift up to 30 pounds. Moving, lifting or transferring materials/supplies may involve lifting or pushing greater than 30 pounds, should be done with assistance as appropriate. 
• Must be able to hear staff on the phone and those who are served in-person, and speak clearly in order to communicate information to clients and staff.
• Must be able to have vision that is adequate to read memos, a computer screen, personnel forms and clinical and administrative documents.
• Must have high manual dexterity.
• Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn, finger and feel.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  

• The noise level is usually quiet to moderate, but may at times be noisy and crowded
• Exposure to biohazards, including infectious material and waste and any other conditions common in a health care environment.
• Subject to unpleasant odors.

Education/Experience Requirements

Minimum Qualifications:

• Intermediate knowledge of Microsoft Office (Word, Excel, Access, and PowerPoint).
• Strong communication and interpersonal skills, including oral presentation, advanced writing, reading, and the ability to build effective relationships with stakeholders.
• Strong leadership and management skills, including team-building and the ability to lead multiple projects while adapting to changing needs with effective judgment and creativity.
• Knowledge of clinical area or business area to be supported highly preferred.
• Ability to mentor and lead.
• Valid California driver’s license, vehicle insurance, acceptable driving record and reliable transportation.
• Working knowledge of EMRs and other healthcare applications, preferred.

Education/Experience:

• High School graduate or equivalent.
• Associates degree in business administration, healthcare administration or related field, or two (2) years of equivalent relevant work experience in lieu of degree.
• Minimum one (1) year of experience providing direct support in employee training, education or human resources.
• Certified Professional in Learning Performance (CPLP), Certified Professional in Training Management, or similar certification preferred.