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IT Applications Specialist bei City of Winter Springs

City of Winter Springs · Winter Springs, Vereinigte Staaten Von Amerika · Hybrid

49.638,00 $  -  64.529,00 $

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About the Department

The IT Application Specialist – Records Management is responsible for supporting, maintaining, and enhancing the City’s electronic records systems, with a primary focus on the Laserfiche platform. This position also serves as the Projects Coordinator for IT-related implementations and supports a wide range of municipal software applications. This role requires strong technical expertise, excellent communication skills, and a commitment to public service.

Position Duties

  • Provide application support and training for Laserfiche File Repositories, Laserfiche e-Forms, Microsoft Office, New World ERP, EnerGov Permitting & Planning, SQL database management & SSRS report building, and other systems as needed.
  • Coordinate software projects and implementations for the Information Services department.
  • Serve as evening audio and multimedia technician during official City Commission meetings.
  • Create, present, and assist with training for City and Police Department employees on various applications.
  • Develop and maintain a standardized IT orientation program for new hires.
  • Maintain regular in-person attendance during City business hours to ensure effective coordination and access to workplace resources.
  • Work with outside vendors and consultants to facilitate rapid repair of defective or inoperative software.
  • Oversee document imaging and records management system implementation.
  • Create procedural and configuration documentation as requested by IT staff.
  • Assist with training and demonstration setups for vendors and external stakeholders.
  • Research and recommend upgrades or replacements for software systems.
  • Collaborate with vendors to obtain quotes and proposals for software and services.
  • Participate in budget planning and coordination for assigned application areas.
  • Provide user support and manage all application-related Help Desk requests.
(These essential and additional job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related marginal duties as required.)

Minimum Qualifications

Knowledge, Skills, and Abilities:

  • Hands-on experience with Laserfiche, including workflow design, repository management, and user administration.
  • Familiarity with records retention schedules, public records laws, and digital archiving standards.
  • Strong analytical, troubleshooting, and communication skills.
  • Ability to work independently and collaboratively across departments.
Education and Experience: 
  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Minimum of three (3) years of experience in application support or systems administration, preferably in a municipal or government setting.
Licenses, Certifications, or Registrations:
  • Certifications in Laserfiche, ITIL, or relevant platforms preferred.

Other Qualifications

  • Primarily office-based with occasional remote support.
  • May require evening or weekend hours for meetings, upgrades, or emergency support.
  • Must be able to lift and move equipment up to 25 lbs.

Jetzt bewerben

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