Sr Associate, PDC Coordinator SE Region bei Mercedes-Benz USA, LLC

About Us

Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States.  In our people, you will find tremendous commitment to our corporate values.  We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.
 

Job Overview

Mercedes-Benz is seeking a dedicated Administrative and Site Support Processor to join our parts distribution center team. The SSP will support all roles and duties within the warehouse and the Key & Lock Operation where applicable. This role’s responsibilities will focus on providing administrative support to management and the Fontana, CA parts distribution center (PDC). Additional responsibilities include budget controlling, supporting the team with IT requests (ordering devices, user IDs extension and any other related support tasks), and supporting warehouse operations processes as needed. This position requires knowledge of MB warehouse management systems (Dview) and MB ordering system (SAP). Candidate will need to be intelligent and punctual with a positive and self-motivated attitude that will excel in a fast-paced work setting.

Key Responsibilities:

Provide administrative support to PDC Site Leader and Team Leaders including:

• Preparation of all correspondence, handling and screening incoming telephone calls, meeting all PDC visitors and directing to proper department; maintaining necessary p

  rocess material requests, service requests, purchase orders, receipts and vendor invoices in a timely and accurate manner according to company policy and procedures. 

• Compile and verify procard records in PVS system. 

• Prepare and submit contracts and addendums to subcontractors and HO Purchasing department for approval. 

• Administer PDC Petty Cash Fund. 

• Maintain and update subcontractors files in compliance with all ISO Standards. 

• Assist PDC Site Leader with ensuring compliance with various Human Resources policies and procedures.

• Screen applications for employment; inform new employees of benefits and company policies; process and maintain all personnel records, disability and Worker’s Compensation claims. 

• Maintain Time & Attendance system/records for all PDC employees. 

• Assure stocking and timely reordering of office and lunchroom supplies for PDC, assure that most competitive supplier is selected. 

• Obtain proposals and assure that most competitive supplier is found for needed maintenance and rental services such as janitorial services, etc. Initiate procurement of service as needed and/or coordinate completion of repair or maintenance. 

• Monitor quality and service of repair or maintenance, supplied/completed. 

• Maintain fixed assets inventory records files; opening and distributing mail. 

• Verify monthly budget comparison statement and analyze discrepancies.
   

Site Support Processing

• Communicate urgent dealer/customer order requests to leadership to ensure timely resolution and customer satisfaction.
  Support dealer inquiries.
• Utilize SAP, Paragon, DView, Workbench, and Star Order Plus (SOP) for reporting and case management.
• Collaborate with the Site Support Processor (SSP) team 
• Contribute to monthly KPI reviews and ensure data integrity across systems.

Organizational Skills: 

• Ability to prioritize tasks and manage time effectively to meet deadlines.
• Communication Skills: Strong verbal and written communication skills to interact with various stakeholders.
• Technical Proficiency: Familiarity with office software such as Microsoft Office Suite (Word, Excel, PowerPoint) and Concur 
• Attention to Detail: Accuracy in data entry and record maintenance is essential. 

Qualifications & Requirements:

High School Diploma (GED) or equivalent work experience

This role also requires the applicant's to have the following Licenses / Certifications
PDC courses in various MBUSA Office Software
Minimum of 3-5 years of office and/or administrative experience
Three – six months Purchasing Policies and Procedures System.
 

Additional Information

Must have 1 - 3 years (total) of experience in the following:

• Administration Knowledge of administrative procedures, process/project development, and system procedures.

• Business - General Knowledge of fundamental business practices and concepts that impact the success and profitability of the organization.

• Human Resources Knowledge of principles and procedures for Compensation and Benefits, Employee Relations, Recruitment and Selection, and
  HRIS.

   

Job Family Competencies:

• Adaptability

• Contributing to Team Success

• Follow Up

• Planning & Organizing

Core Behaviors:

• Applies Business Discipline - 

  • Demonstrates commitment to  excellence by accepting accountability for safety, quality, cost and timely delivery of work product(s). 

     

  • Rational when faced with conflicting details/obstacles. 

     

  • Applies process thinking, identifies process improvements; takes initiative to make improvements
    happen

• Demonstrates Business Acumen - 

  • Understands how the business
    works, knows the customer and the competition. 

  • Acts with customers in mind; comes up with creative, innovative ideas.

     

  • Copes with change, shifts gears, handles risk and uncertainty.

     

  • Works effectively across usual boundaries (levels, functions, cultures)
     

• Builds Effective Relationships - 

  • Values diversity and treats people with respect regardless of race, national origin, age,
    gender, disability or sexual preference. 

  • Acts as a team player; encourages collaboration; shares wins and successes; creates a
    feeling of belonging
     

     

• Pursues Learning & Growth - 

  • Learns "on the fly" when facing new challenges; experiments, open to change. 

  • Works to continuously improve self; understands that different situations call for different skills and approaches. Knows personal strengths, weaknesses, opportunities and limits; gains insight from mistakes
     

• Communicates Effectively - 

• Builds trust by settling differences and winning concessions without damaging relationships.

• Provides the information people need to know to do their jobs and feel good about being a member of the team. 

• Listens attentively even when in disagreement; hears people out.

• Other Skills:
  Good administrative and communication skills
  Knowledge of PDC operations, policies and procedures
  Knowledge of applicable safety standards
  Knowledge of related computer systems
  Familiarity of related computer systems
  Ability to handle confidential matters with personnel and company
  Ability to organize commitments and their priorities 
• Knowledge of all ISO related practices.
  The fully trained individual must develop and maintain comprehensive knowledge of:
• MBUSA Policies & Procedures
• MBUSA Mission, Goals & Vision
• Departmental practices/procedures and how they apply to customers
• Interdepartmental relationships and their effect on company, departmental and individual goals
• Software that is applicable to the job. 
  
   

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.