Premium Finance Customer Care bei Confie
Confie · Baton Rouge, Vereinigte Staaten Von Amerika · Hybrid
- Professional
- Optionales Büro in Baton Rouge
Pay Range:
- $15.00 - $16.00 / Hour
Our Perks:
- Generous PTO plans, sick pay and health benefits
- Annual bonus based on employment standing*
- Work from home and hybrid model employment
- Confie Enablement Fund/ Scholarship Program
- I-Care Recognition Program
- Corporate Social Responsibility Program
- Diversity, Equity and Inclusion Initiatives
- Confie Hub and Discount Programs (Gym Membership)
Purpose
To support retail operations with any issues related to premium finance contract. Issues include correcting policy numbers, payment due dates, carrier premium, or agent entry errors. Due to system failures, at times, new contracts will also need to be created
Essential Duties & Responsibilities
Handles phone calls from Premium Finance phone queue
Uploads payments manually to Finance Pro
Makes necessary corrections (due date, premium adjustments, etc.) to the finance contract on behalf of customer/agent
Processes waivers for cancel fees
Posts payments to Premium Finance application site for monthly installments called in by customer
Makes corrections to monthly due dates for the customer installments
Processes waivers for cancel fees
Manually uploads missing credit card payments when it systemically fails to apply to contract
Qualifications and Education Requirements
Required - High school diploma
Preferred - Associates/technical degree in Business Administration or Finance
1 - 3 years working as Financial Associate of Finance Team member
Preferred Skills
1 - 3 years customer service experience, preferably call center
Advanced computer and typing skills (including MS Excel, Word, Outlook)
Advanced math skills, excellent computation capability
Strong written, verbal, and business application skills
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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