Senior Manager - Client Advisory Services bei FC Global Services India LLP (First Citizens India)

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Preposition:

Be at the Forefront Client Advisory Services (CAS): The Sr. Manager of CAS provides strategic leadership directly to their team (s) with the responsibility to nurture relationships, deliver value and increase the utilization of SVB products and services, contributing to the overall Net Promoter (NPS) strategy and this role is to lead team or teams comprised of exempt and/or non-exempt employees that may be geographically dispersed; Fosters an environment of accountability, learning and growth across their team.

Job Details:

• Position Title:  Senior Manager - Client Advisory Services

• Career Level:  L2

• Job Category: Assistant Vice President

• Role Type: Hybrid

• Job Location: Bangalore  

About the Team:

The Client Advisory Services team which is a part of the Enterprise Operations team at First Citizens India (FCI) is hiring a full-time Senior Manager KYC to drive the bank’s KYC & Banking operations processes including Onboarding and/or Quality control. This role is also intended to drive the standardization of KYC practices at First Citizens Bank across all regions.

Impact:

FCI is seeking an Sr.Manager to manage KYC 1st LOD, Onboarding, Quality control and ongoing maintenance of all commercial client information files (CIFs), deposit products, online banking & cash management services function for all clients onboarded within the bank. This team will be based out of its Bangalore GCC.

Key Deliverables:

• Provide procedural advice & guidance to KYC operations team in producing timely, high quality KYC profiles & address quality issues. Be abreast of the latest updates in the AML/KYC domain.

• Work with the KYC operations team & other connected teams globally to ensure timely completion of profiles and prioritize workload to meet the necessary objectives.

• Be able to work with various teams independently and contribute effectively towards the implementation or streamlining of the AML/KYC processes followed at SVB

• Experience in back office operations, banking or financial services with focus on controls strongly preferred

• Providing operational support to clients & business partners consistent with bank policy & procedures

• Solid understanding of Bank products, regulations, department processes & procedures.

• Performance coaching and guidance on how to inspire, improve and take their team(s) performance to the next level.

• Sets direction for their team(s) in order to achieve the overall CAS/SVB strategic goals

• Performance coaching and guidance on how to inspire, improve and take their team(s) performance to the next level.

• Sets team performance/behavior expectations and holds team(s) accountable

• Consistently engages in development conversations with employees – focusing on their specific goals – growth within in current role, career progression within CAS and/or other parts of the organization.

Skills and Qualification

Functional Skills:

• Team Player: Support peers and department management.

• Problem Solving: Handle escalated issues, create and manage threat detection rules, and perform root cause analysis.

• Communication: Excellent verbal, written, and interpersonal communication skills.

• Attention to Detail: Ensure accuracy and thoroughness in all tasks.

• Leadership: Provide guidance and mentorship to junior SOC analysts.

Technical Skills:

• Project Management.

• KYC/AML

• Computer/Technical Skills:  MS Office products; CRM Systems

Leadership Qualities

• Empathy: Understands and cares about team members' feelings and perspectives.

• Communication: Clearly conveys ideas and listens actively.

• Inspiration: Motivates and encourages the team to achieve their best.

Relationships & Collaboration

• Reports to: Associate Director

• Partners: Senior leaders and cross-functional teams.

• Leads: A team of 10-15 KYC and Implementation analysts.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.