Business Support Group Manager bei CTB, Inc.
CTB, Inc. · Milford, Vereinigte Staaten Von Amerika · Onsite
- Senior
- Optionales Büro in Milford
JOB TITLE: Business Support Group Manager | DIVISION: BGS |
REPORTS TO: Brock GM | DEPARTMENT: 925 |
PREPARED BY: Paula Haines | PREPARED DATE: 8/22/25 |
SUMMARY STATEMENT:
This position oversees the Brock Customer Service Team in Milford and interfaces with Brock dealers, Brock manufacturing, shipping, transportation, vendors to facilitate order administration entry through invoicing and to provide customers with product technical support.
KEY RELATIONSHIPS:
Dealers, Sales Department, Customer Support, manufacturing (planning, shipping), Purchasing, Credit, Legal IT and Finance
ESSENTIAL FUNCTIONS:
Collaborate with dealers to provide timely delivery of their orders
Develop in-depth product knowledge to respond to dealer requests
Provide expertise and guidance to Brock dealers as it relates to our products
Provide shipping information to dealers
Leads, mentors, motivates and engages the team to continually grow towards enhanced customer service
Work closely with credit to ensure prompt release of orders
Actively participate in activities to improve processes and provide value to customers
Present an attitude and presence that supports a positive work environment
JOB REQUIREMENTS/QUALIFICATIONS:
Education:
- Bachelor’s Degree or Equivalent Work Experience
Experience with Proven Results:
- Excellent written and verbal communication skills
- Self-motivated with strong leadership skills
- Detail oriented
Travel Requirements:
Occasional travel to attend dealer meeting events may be required
KNOWLEDGE, SKILLS & ABILITIES:
Personal Attributes:
- Team leadership skills
- Strong communicator
- Problem solving ability
- Negotiating skills
Computer Skills:
- Microsoft® Office
- MRP systems
- Preferred Oracle ERP Knowledge
PHYSICAL REQUIREMENTS:
The candidate/employee must:
Regularly
Speak, understand and write English
Hear (both in person and with phone/computer)
Sit for up to two hours in one session
Use hands to type (keyboarding), manipulate and handle objects
Lift and/or move ten (10) pounds
While performing the duties of this job, the employee is regularly exposed to office and indoor non-manufacturing/retail environments in which the noise level is low to moderate. Occasionally work is required outdoors in various weather conditions. Occasionally work is required in a manufacturing environment with moderate noise.
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