Sr Analyst - Quality Assurance - IN bei India Primary Business Unit

Position title:

Sr Analyst

Department:

Quality Assurance

Location:

Gurgaon

Type of Job:

Full-time

Reports to:

Manager

Shift Hours & Timings:

Rotational Shift (24/7 business)

Overview about Company

UnitedLex is an enterprise legal services provider that drives digital transformation throughout the corporate legal ecosystem. With more than 2,700 attorneys, engineers, and consultants across four continents, we deploy innovative solutions to deliver unparalleled business impact for global corporations and law firms.

Overview about role

Role and responsibilities

• Responsible for applying and monitoring quality controls across eDiscovery Operations 

• Document, track, and report on quality of work performed by Operational teams

• Ensure that standardised procedures and workflows are followed for all activities

• Validate and deliver quality results from multi-cultural and different time zones teams

• Initiative-taking communication of any potential risk points

• Manage timely completion of multiple requests including adjusting and reprioritising work requests according to changing circumstances and needs 

• Report and analyse quality trends

• Assists in the development of systematic approaches for assuring high quality services
• Prepare documentation and training for peers
• Monitors queue on shift

• Participate in internal communications on standard processes

Experience:

• 2+ Years in E Discovery tools (Relativity etc.)
• Knowledge of document quality control
• Previous experience in a Quality Assurance role 
• Thorough understanding of Microsoft Windows and the Microsoft Office Suite of products
• Excellent verbal and written communication skills; Excellent analytical and organizational skills
• Strong interpersonal and communication skills
• Ability to multi-task and work multiple projects in a fast paced & dynamic company environment
• Accountability, ownership, and commitment to quality
• An independent worker who will take the initiative to ensure goals are met
• Time management skills/Proven ability to meet deadlines
• Previous experience with electronic document processing 
• Previous experience creating documentation

Education:

B.E./B. Tech./MCA

Working Conditions:

• 24/7 company with rotational shifts
• All specific company policies to apply without exception 
• Compulsory adherence of ISO/IEC 27001:2013 guidelines