Analyst bei India Primary Business Unit

Key Responsibilities:
•    Provide first- and second-level support for eDiscovery tools, primarily Relativity.
•    Monitor and troubleshoot application issues and escalate when necessary.
•    Run and optimize SQL queries for reporting, data validation, and troubleshooting.
•    Collaborate with legal teams, project managers, and IT teams to ensure seamless operations.
•    Maintain incident logs, resolutions, and documentation of support procedures.
•    Assist in testing, deployment, and upgrades of the eDiscovery platform.
•    Perform regular health checks and ensure system availability and performance.
•    Participate in rotational shifts, including weekends and holidays as required.

Required Skills and Qualifications:
•    1+ year of experience in application support, preferably in legal or eDiscovery domain.
•    Working knowledge of Relativity or similar eDiscovery platforms (e.g., Nuix, Reveal, Everlaw).
•    Proficient in SQL – ability to write, read, and troubleshoot queries.
•    Basic understanding of data structures, file formats, and processing workflows.
•    Strong analytical, problem-solving, and communication skills.
•    Willingness to work in rotational shifts and under pressure in time-sensitive environments.

Preferred Qualifications:
•    Bachelor’s degree in Computer Science, Information Technology, or related field 
•    Experience with ticketing systems like ServiceNow, JIRA, or similar.
•    Exposure to scripting (PowerShell, Python) is a plus.
•    Understanding of legal/litigation processes and EDRM workflow is an added advantage.