Hotel Customer Service Agent, NF-02/RPL bei Department of the Army

Not Required

Duties

DESCRIPTION OF MAJOR DUTIES AND RESPONSIBILITIES: Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related to and adjacent to the guest service cycle for front office operations. Serves as the hotel representative, welcoming and interacting with guests, internal and external customers, and other visitors. Responsible for executing all reservation processes and policies, room assignments, efficient check-in and out of guests, identification and entitlements verification, payment processing, and guest room key provision and control. Post charges and payments on guest folios and are responsible for the accountability and safekeeping of any assigned change fund. Maintains and updates notes and logs of all activities, and reports discrepancies and performance outcomes to management. Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution. Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost & found, accountability reports, parking assistance, and security for the hotel operation. Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort. Provides communication assistance in medical and fire emergencies and may serve as the primary point of contact during such emergencies. QUALIFICATION REQUIREMENTS: Possesses demonstrated knowledge, skills, and abilities that indicate the capability to work independently and perform the duties summarized above with minimal to no supervision. Must have good customer service skills, a positive attitude, and a desire to help others to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry. Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner. Must have mathematical ability to add, subtract, multiply, and divide at the level necessary to prepare reports, count accurately, and provide accurate change. Ability to use office automated equipment to perform the required duties. Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint, and Excel. CONDITIONS OF EMPLOYMENT: Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, and favorable completion of a Tier 1 background investigation is required.

Qualifications

Qualifications must be clearly verifiable in your resume. Government positions must include pay plan, series, grade, to and from dates, and government agency/department. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level. Preferred are those candidates who possess work experience or education directly related to hotel management operations.

Education

High School graduate or equivalent. Applicants must also have one year of post-high school experience in the service industry OR one year of post-high school education.

Other Information

This is a limited tenure position not to exceed 15 months. This is an unaccompanied program due to the fact that we cannot provide logistical support to family members. Dorm-style housing is provided in lieu of a living quarters allowance. Transportation to and from Germany is provided in accordance with the terms of the Joint Travel Regulation and the executed transportation agreement. Military spouses and family members currently residing within the Garmisch Military Community who apply under this announcement will be considered for a regular appointment. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit. Probationary period may be required. Selection is subject to restrictions resulting from hiring preferences and priority consideration eligible. Payment of Permanent Change of Station (PCS) costs not authorized based on a determination that a PCS move is not in the Government's interest. LQA is not authorized. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Army. Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.