Duty Manager bei Metropolitan Airports Commission, MN

About the Department

Are you interested in a position where you can contribute to critical airport functions while working in a collaborative, inclusive, and service-driven environment? Under the general direction of a Field Maintenance Operations Manager, this position oversees and directs the daily and seasonal maintenance duties for the field maintenance department including front line contact with various stakeholders for snow removal operations at the Minneapolis St. Paul International Airport.  Duty Managers supervise and direct the work of assigned staff, assign duties and hours of work, and delegate responsibilities to subordinates. 

Duty Managers are responsible for the safety of employees and equipment in the performance of all duties. Duty Managers are responsible for the management and maintenance of airside and landside areas such as runways, taxiways, ramp areas, roadways, parking and turf areas, walks, drainage systems, fences, signs, buildings, and other public facing areas. Duty Managers perform inspections and prepare required reports.  

Duty Managers assist the Field Maintenance Operations Managers in the performance of all designated job functions, and in the absence of the manager, may assume full responsibility for completion of tasks.  Duty Managers are subject to call-in in the event of any emergency condition, including snow and ice control operations. Duty Managers collaborate closely with internal and external stakeholders to meet customer needs and uphold MAC’s Purpose and Values. Additional duties may be assigned as needed.

Work Schedule

Duty Manager positions typically work in alignment with the following shifts: 

Shift	Days	Hours
Day	Monday - Friday	6:00 a.m. - 2:30 p.m.
Afternoon	Monday - Friday	2:00 p.m. - 10:30 p.m.
Night	Sunday - Thursday	10:00 p.m. - 6:30 a.m.
Weekend Days	Saturday - Wednesday	6:00 a.m. - 2:30 p.m.
Weekend Afternoons	Saturday - Wednesday	2:00 p.m. - 10:30 p.m.

Shifts are bid twice per year, based on seniority. Duty Managers are subject to call-in in the event of any emergency condition, including snow and ice control operations.

Application Information

This is a safety-sensitive position which will require a pre-employment drug screen.

To apply: Click the "Apply" link located above the position description, log-in and follow the instructions provided. Applications will be accepted until 3:00 p.m. on Thursday, September 18, 2025.

Questions regarding this position can be directed to Alaina Reede at [email protected] or at (612) 725-4690.

MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at 612-726-8196 or Tekia.Jefferson@ mspmac.org.

MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.

About the Metropolitan Airports Commission

The Metropolitan Airports Commission (MAC) owns and operates one of the nation’s largest airport systems, including Minneapolis-St Paul International (MSP) and six general aviation airports. The MAC’s airports connect the region to the world and showcase Minnesota’s extraordinary culture to millions of passengers from around the globe who arrive or depart through MAC airports each year. 

MSP Airport is frequently recognized as one of the nation's leading airports. MSP Airport earned the No. 1 ranking in customer satisfaction among mega airports (33 million or more passengers per year) in the J.D. Power 2024 North America Airport Satisfaction Study. MSP achieved the highest customer satisfaction ratings for each of the seven airport dimensions that form the basis for the overall award.

Position Duties

RELATIONSHIPS

Supervisory – Reports to the assigned Field Maintenance Operations Manager. Has direct supervisory responsibility for assigned field maintenance and fleet staff and seasonal and temporary employees as assigned.
Organizational – Works frequently with Field Maintenance and Fleet staff, Integrated Operations, Landside Operations, Public Safety and other MAC managers and supervisors.
External Business – Frequent contact with air traffic control tower personnel, airline personnel, contractors and other tenants.

JOB DUTIES

People Leadership

• Integrate MAC's Mission, Values, and Strategic Goals into areas of responsibility and promote a respectful and inclusive workplace that reflects these principles.
• Supervise, direct, and assign the work schedules and activities of assigned staff to ensure service and operational standards are met.
• Create and maintain a productive, inclusive, and rewarding work environment that encourages employee engagement and performance.
• Conduct regularly scheduled meetings with employees to communicate work plans, address issues, and provide other appropriate information.
• Support staff development through timely performance feedback, coaching, and recognition of employee achievements. 
• Facilitate effective working relationships among department employees to support collaboration and operational success.
• Participate in the hiring, reassignment, promotion, recognition, discipline, suspension, and termination processes for assigned employees in coordination with department leadership and the Human Resources Department.
• Ensure compliance with MAC’s Human Resources and departmental policies and supervise assigned staff in accordance with applicable regulations, policies, and collective bargaining agreements.
• Communicate clear performance expectations and standards to employees.
• Complete employee probationary and annual performance recaps and conduct performance review discussions.

Snow and Ice Removal

• Coordinate runway snow removal operations and ensure safety of all personnel.
• Determine crew complement and initiate crew call-backs in coordination with department leadership.
• Assign personnel to equipment as appropriate.
• In coordination with the Snow Control Center, determine method of aircraft movement area snow removal operations and closures and determine appropriate application of materials and chemicals. 
• Direct runway snow removal operations and ensure safety of all personnel
• Monitor, report, and eliminate unsafe conditions in accordance with Snow Control Center guidance.
• Supervise Working Forepersons in their oversight of airside and landside snow removal operations. 
• Maintain the knowledge and ability to operate all equipment in the Field Maintenance snow removal fleet.

Bituminous and Concrete Repair

• Coordinate asphalt, concrete, and masonry repairs and preventive maintenance on runways, taxiways, aircraft parking areas, public roadways, parking facilities and sidewalks.
• Determine method of pavement maintenance/repair and determine material use in accordance with departmental standards.
• Determine the need for aircraft movement area closures and communicate with Integrated Operations.
• Identify and report areas needing repair in accordance with FAA Part 139 standards.

Landscaping/Grounds Keeping

• Coordinate landscape maintenance and determine material use in accordance with departmental guidelines.
• Determine best practices for landscape maintenance and herbicide use in coordination with department leadership.
• Identify and determine the scope of work to be completed and prioritize locations in need of landscape maintenance. 
• Inspect all landscape locations to ensure compliance with departmental standards. 

General Maintenance and Training

• Identifies potential problems and initiates corrective actions to minimize impact to the traveling public.
• Coordinates resolution of issues with senior management, tenants, government officials, and other airport users.
• Coordinate the removal of foreign object debris (FOD), refuse, fuel contaminated debris and other spills per the spill prevention plan.
• Coordinate preventative maintenance and repairs to security gates, security fencing, signage, drainage systems, turf areas, landscaping, parking ramps, parking lots and other areas as appropriate
• Coordinate response to work orders as appropriate.
• Coordinate with the MAC Safety and Environmental departments to ensure adherence to all legal and safety requirements.
• Instruct employees in departmental standard operating procedures and programs.
• Instruct or coordinate training for employees in the operation of all vehicles and equipment in the Field Maintenance fleet.
• Attend meetings and training as directed. 
• Maintain communication channels upward and downward in the organization.
• Assist other areas as directed. 
• Serve the public, maintain operational safety, maintain airport aesthetics and appearance and operate in a cost-effective and fiscally responsible manner.
• Other duties as assigned.

COMPETENCIES

First Level Leader or Supervisor (FLL) Competencies

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high    energy, and enthusiasm
• Directs Work - Providing direction, delegating, and removing obstacles to get work done
• Ensures Accountability - Holding self and others accountable to meet commitments
• Drives Results - Consistently achieving results, even under tough circumstances
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Manages Conflict - Handling conflict situations effectively, with a minimum of noise
• Values Differences -Recognizing the value that different perspectives and cultures bring to an     organization
• Builds Effective Teams -Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
• Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Courage - Stepping up to address difficult issues, saying what needs to be said
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity

Minimum Qualifications

MINIMUM REQUIREMENTS

• High school diploma or equivalent.
• Two years of experience in airport field maintenance operations or airport management OR five years of experience in street maintenance, exterior property maintenance, or general construction.
• Two years of supervisory experience where the primary duties included hiring, delegating, coaching, rewarding and disciplining employees OR in lieu of supervisory experience, MAC employees may attach a copy of their Supervisory Skills Development Program Certificate that was completed within the last 4 years to meet this requirement.
• Professional knowledge of the safe operation of vehicles, tools, and equipment. 
• Ability to establish and maintain effective working relationships.
• Ability to communicate effectively both orally and in writing.
• Basic skill level using Microsoft Word, Excel, and Outlook.
• Experience with documentation, scheduling, and correspondence.
• Ability to maintain strict confidentiality regarding employee information.
• Valid state issued driver’s license with a satisfactory driving record. 
• Ability to respond to emergencies or snow events during off hours.
• Valid MSP AOA driver’s license or ability to obtain within 30 days of hire.

DESIRABLE REQUIREMENTS

• Bachelor’s degree in aviation management, business or public administration, construction management, fleet management, transportation, or a related field.
• Knowledge of airport maintenance operations, i.e., snow removal, concrete and bituminous repair operations, and general field and/or fleet maintenance.
• Knowledge of operational procedures on an airfield.
• Experience managing the use and allocation of company assets and resources. 
• Experience in a supervisory role in a public sector organization with union-represented employees.
• Possession of a Class A -OR- Class B Commercial Driver’s license (CDL) with airbrake endorsement.
• Working knowledge of FAR Part 139 and 49 CFR 1540/1542.
• Training in National Incident Management Systems (NIMS).

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