Patient Experience Coordinator -Bilingual (Spanish) bei Monogram Health

Position: Patient Experience Coordinator - Bilingual (Spanish)

As a key team member, the Patient Experience Coordinator outreaches patients by phone to gather feedback on their experience through our patient satisfaction survey.

Roles and Responsibilities

•  Use friendly, personable scripts to reach out via outbound calls, gathering valuable feedback through satisfaction surveys.
• Ensure accurate data entry for mailed surveys and efficiently process incoming surveys and consents to keep our feedback loop moving smoothly.
• Collaborate effectively with stakeholders to address patient inquiries that arise during surveys, helping us improve patient care and experience.

Position Requirements

• High school diploma or GED is required.
• Proficiency in Spanish and English is essential
• Must be an effective communicator with excellent grammar and interpersonal skills.
• Intermediate computer skills are necessary, including experience with applications like Excel, Word, Outlook, printers, copiers, and scanners.
• Experience with Salesforce is preferred.
• Knowledge of the healthcare industry, particularly care management or home health, is a big plus.
• Must demonstrate the ability to learn and retain information in a fast-paced environment, with strong multitasking skills.
• Must have an innate ability to handle objections that patients may raise.
• Dependability, a strong work ethic, attention to detail, and accuracy are essential.
• Must strictly adhere to HIPAA regulations to protect patients' healthcare privacy.
• Candidates should be highly professional, poised, polished, and self-reliant.
• Exceptional verbal, listening, and written communication skills are required.

Benefits

• Opportunity to work in a dynamic, fast-paced, and innovative value-based provider organization that is transforming the delivery of poly chronic care  
• Comprehensive medical, dental, vision, and life insurance
• 401(k) plan with matching contributions

About Monogram Health

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.

Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.