ServiceNow Architect bei Prodapt

ServiceNow Technical Architect

Roles and Responsibilities 

• Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform. 

• Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow. 

• Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows. 

• Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc. 

• Facilitate roll out of new applications and modules in ServiceNow 

• Identify system deficiencies, recommend solutions as a trusted advisor to clients 

• Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations 

• Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible 

• Ensure tool configuration consistency across development, testing and production environments 

• Experience analyzing the issue, estimating the efforts and proposing solutions or prototyping. Rigorously follow ServiceNow development best practices. 

• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP 

• Flexible and has the ability to manage multiple projects concurrently 

• Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting 

• Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) 

• Understanding of Agile based approach to software development (SCRUM experience a plus) 

• Ability to work remotely and largely unsupervised, and to deliver to written requirements 

• Effective communication skills via verbal and non-verbal methods 

• Strong attention to detail 

• Problem solving ability 

• Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators 

• Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable 

• Effectively manage and execute high level tasks assigned via 'stories' 

• Assists junior analysts through project(s) lifecycles 

• Manages work against an often-demanding timeline 

• Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

• Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB) 

• Understanding of the project delivery lifecycle and processes 

• Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components 

• Strong interpersonal skills with the ability to work well with all levels of staff 

• Consultative and analytical approach 

• Real world exposure to cloud technologies and S-a-a-S 

• Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas