Career Academy Manager bei Goodwill Industries of Tulsa, Inc.

Job Summary: 

The Career Academy Manager is responsible for coaching, development, and work production of all assigned staff.   The Career Academy Manager is committed to achieving programmatic goals, ensuring high-quality services and program alignment to the mission of Goodwill Industries of Tulsa, Inc.  This position assures compliance with licensing and credentialing bodies, including but not limited to: Oklahoma Board of Private Vocational Schools; Council on Law Enforcement and Education Training; and Tulsa Technology Center.      

Essential Duties & Responsibilities:

• Oversee and manage day-to-day operations, supervising Career Navigators, Instructors, and contract instructors, some evenings are required.  
• Ability to analyze workforce-related trends to provide workforce development training and career navigation strategies and solutions.  
• Recruit, mentor, and conduct annual Career Academy staff evaluations.  
• Partner directly with the Chief Mission Officer in developing and implementing mission-based, annual plans and strategies leading to measurable outcomes for program participants.
• Prospect, recruit, and maintain employer partnerships creating pathways to industry-specific employment opportunities for Career Academy clients and graduates.   
• Lead effort to build and maintain partnerships producing participant referrals in collaboration among nonprofit, State, and community action groups.
• Work closely with OKDHS, ensuring compliance related to SNAP or other barrier-removing, client-centered benefits.
• Assure the successful implementation of annual plans and KPI’s to meet and exceed program and organizational goals.  
• Provide program recruitment strategy and monitor workflow and processes aligned with enrollment standards.
• Assist in setting program budgets, maintain accurate financial records, code and submit invoices and department expenditures in a timely fashion

Other Job Functions:  

• Oversee job placement and client follow-up process.
• Provide supervision and fidelity to policy and best practices related to intake, enrollment, assessment, career goal setting, and ensure electronic documentation in the program’s electronic CRM (Customer Relationship Management system); ensures compliance with HIPAA policy where necessary.  
• Maintains a positive, public-facing presence as a Goodwill representative in the community.
• Maintain confidentiality and adhere to all Goodwill policies, including safety, ethics, and EEO.
• Other duties as assigned.

Educational Requirements: 

• Bachelor’s degree in Business, Social Work, Mental Health or related discipline required.  
• Master’s degree preferred.

Other Requirements:

• 3+ years of previous experience in workforce development, counseling, health, business, or related field.  
• 3+ years of supervisory or management experiences.
• Ability to manage multiple projects simultaneously and meet deadlines.   
• Exceptional leadership, communication, and change‑management skills.