State Director bei Hands of Heartland

Job Summary

The State Director is responsible for overseeing services to ensure consistency and compliance while focusing on growth and expansion of services within the state of Iowa. The State Director will provide guidance and oversight of team members and client satisfaction. 

Essential Duties & Responsibilities

• Oversee all programmatic operations statewide ensuring they operate smoothly and in compliance. 
• Effectively lead and develop Area Directors throughout the state to ensure all team members are engaged and productive. 
• Ensure compliance with health, safety, and operational standards across all locations.
• Monitor and analyze financial performance to ensure each area is profitable and within budget.  
• Develop and maintain program operation policies and procedures to ensure compliance with state and Hands of Heartland regulations. 
• Manage relationships with key stakeholders, including clients, guardians, team members, and regulatory agencies.  
• Travel, up to 30%, within the state to meet operational demands and support facilities.
• Complete all other duties as assigned.

Education & Experience

• Bachelor’s degree in social services or related field preferred.
• Ten or more years of progressive experience working with individuals with developmental disabilities preferred.
• Five years of management experience required.
• Knowledge of IDD services and programs in Iowa are highly preferred. 

Knowledge, Skills & Abilities

• Ability to effectively communicate clearly and concisely, both orally and in writing.
• Strong attention to detail 
• Excellent time management skills and the ability to juggle multiple responsibilities while communicating honestly about your timelines, challenges, and questions.  
• Ability to adapt as needed in a growing environment
• Ability to handle a variety of situations and personalities
• Must maintain confidentiality and protect individual rights
• Ability to always project a caring and professional image and act as a role model to the assigned team
• Knowledge of financial management, social service systems and staffing practices
• Must have strong knowledge of Microsoft Office 365, including Word, Excel, PowerPoint, and Teams

Physical Requirements

• Ability to communicate with other people in-person, by telephone, and in writing
• Ability to perform repetitive tasks for extended periods of time to include but not limited to bending, stooping, sitting, and reaching 
• Ability to lift up to 50 pounds as needed