Front Desk Representative bei Hustle Notice Biz
Hustle Notice Biz · Cleveland, Vereinigte Staaten Von Amerika · Onsite
- Junior
- Optionales Büro in Cleveland
Job Description
We are seeking a friendly and professional Front Desk Representative to join our dynamic team. This role is pivotal in providing excellent customer service and ensuring a seamless experience for every guest. As the first point of contact for visitors, you will be responsible for creating a welcoming environment and offering assistance in person, over the phone, and via email.
Key Responsibilities
Responsibilities
- Greet and welcome guests in a friendly and professional manner
- Manage the front desk operations including check-in and check-out procedures
- Answer phone calls and respond to inquiries in a timely manner
- Provide information about hotel amenities, services, and local attractions
- Resolve guest complaints and issues effectively and efficiently
- Maintain accurate records of guest information and transactions
Skills, Knowledge and Expertise
Qualifications
- High school diploma or equivalent; additional education or certifications in hospitality is a plus
- Proven experience in a front desk or customer service role
- Excellent verbal and written communication skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office Suite and experience with booking software
- Ability to work flexible hours including weekends and holidays
Benefits
Benefits
- Competitive salary ($50,000 – $60,000 per year).
- Opportunities for professional growth and career advancement.
- Supportive and collaborative work environment.
- Paid time off and company holidays.
- Health, dental, and vision insurance.
- Ongoing training and development programs.
