Strategic Account Manager bei Tedia

Position Summary:

As a Strategic Account Manager, you will be responsible for maintaining and developing long-term relationships with a portfolio of key accounts to maximize their business potential with our company. You will be the primary point of contact for these accounts, ensuring that their needs and expectations are met on a day-to-day basis. Your focus will be on maintaining customer satisfaction, identifying new business opportunities, and driving revenue growth. 

Essential Duties:

• Act as the primary point of contact for a portfolio of key accounts 
• Establish and maintain strong relationships with key stakeholders at each account 
• Understand each account's business needs and requirements 
• Ensure timely and effective communication with accounts 
• Provide support and assistance to accounts as needed 
• Manage account information and maintain accurate records 
• Develop and implement account strategies and plans 
• Identify new business opportunities and work with accounts to develop and implement solutions 
• Negotiate and close contracts and agreements with accounts 
• Monitor and analyze account performance and provide regular reports to management 
• Collaborate with internal teams to ensure the delivery of products and services that meet account needs 
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) 
• Identify and address account issues and escalate as necessary 
• Attend industry events and conferences to stay up-to-date on market trends and developments 
• Participate in the development of marketing strategies and campaigns 
• Other duties as assigned

Success Criteria:

• Develop and implement successful account strategies that result in increased business opportunities and growth.
• Achieve or exceed sales targets set for Quarterly and Annual basis including both total revenue and units sold.
• Accurately forecasting and tracking key account metrics, such as sales results and forecasts
• Effectively build and strengthen strategic relationships with key stakeholders with assigned accounts.
• Maintain accurate and up-to-date records of all sales activities and customer interactions in the CRM.
• Staying up-to-date on market trends and developments and incorporating that knowledge into account strategies and plans
• Staying up-to-date on market trends and developments and incorporating that knowledge into account strategies and plans

Supervisory Responsibility:

This position does not have supervisory responsibility  

Required Education and Experience:

• Bachelor's degree in Business Administration, Marketing, or a related field 
• 3+ years of experience in Key Account Management or a related field 
• Proven ability to build and maintain long-term relationships with key accounts 
• Strong negotiation and communication skills 
• Excellent problem-solving and analytical skills 
• Ability to work independently and as part of a team 
• Knowledge of sales and marketing principles and practices 
• Proficiency in Microsoft Office and CRM software 

Key Competencies:

• Accountability (Advanced) 
• Adaptability/Flexibility (Intermediate)
• Continual Process Improvement (Advanced)
• Ethics & Integrity (Expert)
• Business Acumen (Advanced)
• Decision Making/Judgement (Advanced)
• Emotional Intelligence (Intermediate)
• Strategic Thinking (Intermediate)
• Communication (Advanced)
• Customer Service (Advanced)
• Interpersonal Skills (Advanced)
• Teamwork (Intermediate)

• Thoroughness (Advanced)

Work Environment /Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.     Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Sit for long periods
• Clarity of vision
• Move, stand, walk, carry, push and pull
• Climb stairs
• Lift up to 25 lbs.