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Field Service Training Representative bei D&L Parts Company

D&L Parts Company · Charlotte, Vereinigte Staaten Von Amerika · Hybrid

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Description

D&L Parts Company is seeking a knowledgeable and customer-focused Field Service Training Representative to support the technical growth of our dealer and contractor network. This role combines hands-on technical expertise with training and mentoring skills, focusing on the installation, maintenance, and repair of HVAC and home appliance products distributed by our company. You will lead in-person and virtual training sessions, assist with on-site product support, and act as a technical resource to improve service quality and customer satisfaction.

Requirements


Key Responsibilities:

  • Deliver hands-on and classroom-style training to technicians, installers, service teams and employees on HVAC and appliance      systems.
  • Develop and implement training schedules, content,  technical manuals, and support materials in alignment with manufacturer      guidelines and field requirements.
  • Provide on-site and remote field and technical support during product rollouts and escalated service calls.
  • Identify service trends, performance gaps, and common installation errors to inform training strategies.
  • Collaborate with sales, product management, and customer service support teams to ensure consistent messaging and technical alignment.
  • Coordinate with the marketing team to develop social media strategies aimed at increasing brand visibility and driving sales      performance.
  • Work with sales teams and customers to evaluate skill gaps and coordinate targeted training initiatives.
  • Maintain up-to-date knowledge of HVAC codes, safety protocols, and product specifications.
  • Represent the company at dealer meetings, trade shows, and manufacturer trainings.
  • Collaborate with vendors and staff to organize training programs that enhance product knowledge.
  • Craft training programs and align promotional campaigns in partnership with sales.
  • Support and implement certification and compliance programs as needed.
  • Document training activity and prepare performance reports.
  • Assist Regional and Branch Managers with Customer Appreciation and Counter Days
  • 50% Travel/50% Remote.

Qualifications:

  • 5+ years of field service or installation experience in the HVAC or home appliance industry.
  • Prior training or mentoring experience required.
  • EPA Certification and other relevant HVAC technical certifications (e.g., NATE) are a plus.
  • Complete Train the Trainer HVAC / appliance courses.
  • Strong presentation and communication skills, both in person and virtually.
  • Comfortable with travel (50%) across regional territories.
  • Proficient in Microsoft Office Suite and presentation tools (PowerPoint, Microsoft Teams, Zoom, etc.).
  • Proficiency with ERP or purchasing systems (e.g., Infor, NetSuite, SAP, Oracle).
  • Self-motivated, detail-oriented, and able to work independently.

Work Environment:

  • Combination of classroom, on-site, and remote environments.
  • Travel is required to customer sites, training centers, and trade events.
Jetzt bewerben

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