Manager, Site Reliability Engineering bei Shell Recharge Solutions

Manager SRE

Shell Recharge Solutions is a leader in delivering the new electric mobility future through innovative software, infrastructure, and professional services that empower utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale. Our technology is connecting EV infrastructure solutions with public and private charging needs in a safer, cleaner, and smarter way. Headquartered in Los Angeles, CA, the company’s global footprint spans across three continents with deployments in 13 different countries.

At Shell Recharge Solutions, we are looking for candidates who want to be a part of something bigger than themselves – passionate, purpose-driven individuals who believe having a career means making a meaningful impact on our business and the world. We believe in creating and doing ‘the right thing’ through responsible and sustainable EV deployment. We are looking for the innovative, driven to find a solution in a complex and dynamically evolving marketplace and look at “no” as just a challenge to find the next “yes”.

What We’re Looking For:

Shell Recharge Solutions is seeking a Manager SRE to transform our product vision into operational code. We are eager to find a highly engaged leader who is passionate about software engineering, reliability, monitoring, and incident management. This individual should aim to develop a world-class Site Reliability team and possess an "automation first" mindset, with a relentless focus on documentation, quality, scalability, and reliability using Infrastructure as Code tools. Although this is a management role, our ideal candidate is capable of and excited to lead by example when necessary. Consequently, you will have significant influence on the design and architecture across the enterprise.

This position will be part of a great team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.  

What You Will Do 

• Mentor and Lead: Guide and inspire a team of enthusiastic, highly motivated Release Managers, DevOps Engineers, and SREs.
• Incident Management: Participate in an on-call rotation and act as incident commander to assist in resolving incidents.
• Postmortems: Host blameless postmortems to share learnings, identify gaps, embrace transparency, and improve reliability across services.
• Monitoring and Documentation: Monitor and tune the health of the environment, maintaining comprehensive documentation of infrastructure and tools.
• Infrastructure Refactoring: Refactor production infrastructure, making accurate decisions for future capacity, scaling, and expansion.
• System Improvements: Design and implement improvements to existing systems based on past incidents, using systems knowledge to triage problems and optimize resource usage.
• Everything-as-Code: Apply an "everything-as-code" philosophy across configuration, infrastructure, and orchestration methodologies to ensure fault tolerance and resilience.
• Enhanced Monitoring and Logging: Collaborate with product development teams to define and implement enhanced monitoring and logging solutions, improving observability and enabling Service-Level Objectives for a world-class customer experience.
• SLAs/SLOs Enforcement: Define and enforce SLAs/SLOs to ensure service uptime and performance objectives are met.

Who We’re Looking For: 

Education: Bachelor’s Degree in Computer Science or Engineering.

Experience:

• 4+ years in SRE and infrastructure design and orchestration, overall experience 9 – 14 years
• 3+ years of recent experience managing direct reports, demonstrating strong people management skills with a proven ability to hire, coach, and grow talent within your team(s).
• 2+ years of recent experience with AWS (preferred), Azure, or GCP.

Skills:

• Proficient  with modern web services architectures, cloud platforms such as AWS, and enterprise patterns of availability and scale.
• Deep understanding of security concepts and protocols -authentication, authorization, signing, encryption, etc. well versed with WAF, Guardduty etc, throttling concepts. 
• Experience in leading end to end incident management, driving timely resolution through coordinated incident response, effective engagement with stakeholders and post incident review with actionable remediation.
• Implement scalable observability, alerting and monitoring strategies to ensure infrastructure, application and reliability. 
• Define and uphold standards for incident SLAs, escalation processes, runbooks, and playbooks, while ensuring continuous shift coverage, smooth handoffs, and comprehensive KPI reporting on system health and incident trends.
• Build and develop a high-performing team of SRE engineers. Foster operational maturity through training, performance management, and close collaboration with Engineering, DevOps, and Product teams.
• Hands on experience with monitoring and data analysis tools (e.g., Prometheus, Splunk, Grafana, CloudWatch etc)
• Ability to communicate with large cross-functional teams about various engineering topics such as system architecture, detailed design, APIs, project schedules etc.
• Prior experience  on Release Management & continuous Integration

What We Offer: 

• A work environment that allows you to work with and learn from some of the best and brightest in this emerging industry
• The ability to make a difference in a world that needs our technology to help reduce carbon emissions and enable a more sustainable energy future through the use of electric vehicle charging software, services and infrastructure 
• The freedom to learn, suggest, and implement innovative new ideas applied to our systems, processes, programs and technologies 
• Daily ownership of your role in a challenging, high-growth environment.        
• A casual work environment and culture that support work life ‘fit’, enabling you to fit life into your work and work into your life, i.e. flexible scheduling, virtualization options, and a generous holiday package 
• Well-being programs that enable you to thrive, e.g. investment in ergonomics
• Competitive pay and benefits programs designed to enable you to thrive inside and outside of work
• Participation in Shell Recharge Solutions’ performance and rewards bonus program 
• Best in class, medical benefits that offer 100% health-care coverage for employees 
• Innovative Paid Time Off Program