Loan Serv Spec HE Closer bei Tucson Federal Credit Union

JOB TITLE:                          Loan Servicing Specialist - Home Equity Loan Closer

REPORTS TO:                     Loan Servicing Supervisor

SUPERVISES:                    None

EXEMPTION STATUS:      Non-exempt

 Starting Hourly Rate: $20.50

PRIMARY FUNCTION: Provide exceptional member experiences by specializing in the timely and accurate processing and funding of Fixed Equity Loans and Home Equity Lines of Credit via the virtual channel.

ESSENTIAL FUNCTIONS:

1. Ensure exceptional member service through handling a variety of electronic channels such as inbound and outbound calls, and e-mails.
2. Demonstrate superior knowledge of any Home Equity related questions.
3. Process Home Equity applications with accuracy to facilitate timely and efficient underwriting decisions.
4. Follow all TRID regulations to ensure TFCU remains in compliance.
5. Partner with the Loan Servicing Clerk to manage the Home Equity pipeline, including communicating with and coordinating member documentation requirements and scheduling branch appointments for a successful loan closing.
6. Requires no direction in the completion of basic duties including pipeline management.
7. Responsible for preparing and processing property reports and closing documentation for home equity loans.
8. Ensure timely and precise HMDA data entry, contributing to regulatory compliance

and accurate reporting.

1. Manage the monthly Funded HELOC report, updating payment factors as needed to ensure accurate payment calculations based on loan advances.
2. Prepare and fax payoff quotes, close credit lines per member request, post payoff checks as needed.
3. Backup Loan Servicing as needed.
4. Engage in behavior that aligns with the credit union’s cultural beliefs
5. Adherence to TFCU’s attendance and punctuality policy.
6. Abide by state and federal banking regulations. Attend training sessions and complete compliance training on an annual basis. Follow credit union Member Privacy Policy and member identification procedures.
7. Maintain a professional businesslike appearance in accordance with TFCU Dress and Personal Appearance Policy.

KNOWLEDGE, SKILLS AND ABILITIES:

Education: High school diploma or its equivalent preferred.

Experience: Minimum five (5) years’ customer service-related experience required; One (1) year experience in Consumer or Real Estate Loan Processing required; financial institution experience, up-to and including loan application and funding preferred.

Qualifications:

1. A working knowledge of credit union operations, policies and procedures.
2. A familiarity with credit union products and services.
3. Ability to operate computer keyboard to input data at an advanced level.
4. Ability to use Microsoft Office Suite and Internet browsing proficiently.
5. Ability to read and interpret computer screen and printout.
6. Ability to perform intermediate mathematical calculations.
7. Ability to prioritize workflow and complete multiple tasks simultaneously.
8. This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z

Availability: Monday through Friday, as scheduled.

Physical Demands: The Physical Demands described here are representative of those that must be met by the person in this position to successfully perform the essential functions of the job with or without reasonable accommodation.

1. Sit, Stand, Walk and Bend: While performing the duties of this job, this position requires extended times of sitting, up to eight hours, and may need to walk about inside the building. Bending is also sometimes required to reach low cabinets and drawers.
2. Use of Hands/Fingers: To operate a computer, keyboard, mouse and other office machinery such as but not limited to; a calculator, copy machine, and printer. Additionally, this position is frequently required to sit and reach with hands and arms.
3. Speech/Hearing: This position frequently communicates via phone and in person. Must be able to talk to/hear members and educate them on products and services offered at the credit union.

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, and working conditions associated with a job.   They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about the values of the job.  This job description does not create or constitute the terms of a contract of employment, commitment, or guarantee  of employment.  TFCU is an “at will employer.”