Technology Support Specialist bei West Michigan Credit Union

Description

We are seeking a motivated and versatile IT professional to join our team. The ideal candidate is a dependable team player who also excels independently, with a proactive attitude and strong problem-solving abilities. This role requires flexibility, attention to detail, and a willingness to take on a variety of technical tasks as assigned.

What We’re Looking For:

• Provide technical support for hardware, software, and network-related issues.
• Install, configure, and troubleshoot systems and applications.
• Respond to help desk requests and document solutions accurately.
• Maintain system performance and ensure data integrity.
• Assist with IT projects, updates, and rollouts as needed.
• Adapt to shifting priorities and take on new responsibilities as assigned.
• Travel to company branches and vendor locations as required.
• Occasional on-call or after-hours availability required. 

What You’ll Do:

• 3–4 years of professional experience in IT support or a related field.
• Bachelor’s degree in Computer Science or a related field or relevant IT certifications (e.g., CompTIA, Microsoft Certified Professional).
• Proficiency in Microsoft products (Windows OS, Office 365, Teams, SharePoint, etc.).
• Strong troubleshooting and analytical skills.
• Excellent communication and documentation abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

Note: Remote work flexibility may be offered after 90 days, based on performance and business needs.

Your Future:

Approximately half of our current team members have advanced through promotions or transfers within the Credit Union. We make it a priority to promote internal candidates whenever feasible, taking your professional goals into careful consideration. Join us and embark on a journey towards personal growth, where you’ll have the opportunity to develop new skills, expand your knowledge, and accomplish goals that enhance both your professional career and personal life. 

Who We Are:

WMCU is a not-for-profit financial cooperative that proudly serves members at six locations across West Michigan. We are a local member owned and operated credit union that strives to meet our members where they are at, help them to grow financially and celebrate their successes. With a passion for community involvement, we are committed to supporting the communities our members and team members call home.