Client Care Coordinator bei Archdiocese of San Antonio

Description

Mission: The mission of Catholic Charities is to provide for the needs of our community 

through selfless service under the sign of love.

Summary: This supervisory role is responsible for leading a team through recruitment, training, and performance management, while ensuring high-quality client care and program delivery. The position oversees client communications, scheduling, and data tracking, provides leadership in program implementation, and maintains accurate documentation and reporting to support client outcomes and organizational standards.

Position Responsibilities:

? *Responsible for the recruitment, hiring, and training of all staff under their supervision and will make recommendations for the termination of employees and perform supervisory duties of assigned staff members

? *Serve as primary contact for client communication and follow-up

? *Oversee and coordinate client scheduling of appointments, services, and referrals across the team

? *Access client screening in regard to Performance Quality Indicators and follow-up with clients as needed to verify data

? *Monitor community referrals and schedule intake

? Advocate for client needs and connect them with support resources

? Maintain accurate documentation and case records  

? Support and contribute to inter-system collaboration with other Catholic Charities providers to improve social service delivery systems; 

? Develop, support, and maintain effective partnerships with other service providers, donors and the community to fulfill the mission of SABD; 

? Must ensure the completion of all required professional development assignments in a timely manner for their direct reports 

? Must complete all required professional development assigned in a timely manner

? Must be sensitive to the service population’s cultural and socioeconomic characteristics;

? Adhering to safety training and protocols on a daily basis, and taking precautionary measures to ensure the safety and well-being of self, others;

? Responsible for protecting the confidentiality of any information or material obtained in the service with the organization including but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information;

? Adherence to the Code of Conduct and the Faith and Moral is mandatory;

? Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization; 

? Other duties as assigned by Program Director to fulfill the goals and mission of San Antonio Birth Doulas and the needs of Catholic Charities. 

Competency

Building Collaboration

Customer Service

Managing Change

Resilience

Results Oriented

Requirements

Minimum Qualifications: 

Applicants must be at least 21 years of age. 

Education

? Bachelor’s Degree preferred or 2 to 4 years related work experience.

Experience

? Minimum of 2 years’ experience in general office duties with at least one year experience in best practices to client identifying information as required by HIPAA and Texas Medical Records Act, with prior supervisory experience preferred; and

? Familiarity with concepts and philosophies such as informed consent, evidence-based practice, trauma-informed practice.

License and Credentials

? Must have both birth and postpartum doula training, certification preferred

? Reliable transportation

? Valid driver license and clean driving record

? Valid registration

? Valid vehicle insurance

? Bilingual (English/Spanish) preferred

Minimum Knowledge and Skills: 

? Minimum of 2 years’ experience in administrative office assistance, to include excellent oral and written 

? communication skills; 

? Extensive working knowledge of Microsoft Office 2010 or more recent productivity suite, including MS Word, MS Excel, and MS Outlook, Google Suite, to include touch screen and “smart” devices;

? A solid grasp of organizational skills and the ability to multitask;

? Must be detail oriented, organized, self-motivated, work well independently and on a team;

? Must have good written and verbal skills; and

? Must have good critical thinking and problem solving skills.  

Travel Requirements:

? Travel requirements for the position include 95% local and 5% overnight.

? Must have good critical thinking and problem solving skills.

Disclaimer:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) ** This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position.**

Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at www.ccaosa.org. You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted.