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Customer Service Representative - York PA bei PrimeSource Building Products, Inc.

PrimeSource Building Products, Inc. · York, Vereinigte Staaten Von Amerika · Onsite

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JOB DESCRIPTION

 

Customer Service Representative

 

The Customer Service Rep is a key customer facing role, which interacts with internal and external stakeholders.

 

Status: Non-Exempt

Position Type: Full-time

Hours: 40-45 hrs

Schedule: M-F

Standard Shift Start/End Time: Shift will fall between the hours of 6:30 a.m. to 5 p.m., depending on the team schedule. Flexible work environment. Overtime may be required as needed.

 

 

Reports to: Customer Service Manager

Key Roles

  • Delivering superior service by identifying and resolving issues
  • Maintain a working knowledge of our products, services, and promotions 
  • Identify opportunities to upsell or solve customers’ problems
  • Being customer centric by always being polite and professional
  • Provide cohesive support to sales & marketing team.
  • Operate effectively in a cross functional team environment.
  • Provide value to internal and external customers.
  • Create and pursue self-development plan.
  • Other duties as needed: Job duties, responsibilities, and activities may change at any time and may include potential transfers to other departments and local facilities.

 

 

Key Competencies

  • Willingness to learn and follow directions.
  • Team Player: committed to improving, learning, and collaborating with others.
  • Problem-solving and continuous improvement mindset
  • Ability to collaborate and communicate effectively across departments.
  • Active prioritization of company mission, values, and culture.
  • Critical Evaluation and problem-solving skills.
  • Excellent phone skills.
  • Attention to detail.
  • Reliable attendance

 

Duties and Responsibilities

  • Routing qualified opportunities to the account executives for development and closure
  • Fill customer requests or inquiries concerning services, material takeoffs, products, billing, quotes, pricing, marketing, and displays.
  • Follow-up on pre-determined quote amounts.
  • Documenting all customer information, communications, and sales in CRM
  • Accurate order processing, including follow through on back orders and RMA’s.
  • Handling customer complaints courteously, professionally
  • Executing commercial initiatives & projects as needed
  • Other duties as needed: Job duties, responsibilities, and activities may change at any time and may include potential transfers to other departments and local facilities.

 

Work Environment

  • Local travel to various worksites may be required. Occasional trade show attendance may be required. No overnight travel is required.
  • While performing the duties of this job, the employee regularly works in an office setting and may occasionally need to go out onto the manufacturing floor. .

 

Education and Experience

  • Required:
    1. High school diploma or equivalent
    2. One year of office/clerical support experience.
    3. Microsoft Office, Typing, Computer Skills experience
  • Preferred:
    1. One year in a customer service or inside sales role.
    2. Familiarity with building products or fencing industry.

 

 

 

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