Event Training & Development Manager (Meetings & Events) bei ITA Group

POSITION DESCRIPTION

The Event Training & Development Manager leads the onboarding, training, and continuous development of the Meeting & Events (M&E) team, including Event Buyers, Event Managers, and Event Registration roles. This role ensures consistent, effective training across products, services, processes, technology, and organizational structure. It fosters collaboration between team members, leadership, and internal stakeholders, while maintaining alignment with ITA Group’s standards and voice. 

Key responsibilities include building and maintaining role-specific workflows, facilitating smooth onboarding for new clients and programs, promoting ongoing learning, and driving process improvements. The manager ensures clear communication, resolves roadblocks, and supports successful client integration through project management discipline and cross-functional alignment. 

POSITION REQUIREMENTS

• Bachelor’s degree in Business, Liberal Arts, Public Relations, or Communications required.  
• Five years’ experience in the group travel industry in a position of similar accountabilities and responsibilities, or a minimum of five-years’ experience in ITA Group’s Event Management division.   
• Strong organizational skills and the ability to manage details.  
• Experience in detail-oriented work.  
• Ability to handle numerous projects, prioritize workload and delegate responsibility.  
• Experience in effective communication and relationship building skills, business writing and client presentations. Ability to interact with all levels of client management.    
• Knowledge of financial and accounting principles with experience in preparing and assessing financial budgets and profitability.   
• Experience in negotiations in a business environment.  
• Excellent human relations skills; the ability to be flexible and sensitive to people's needs.  
• Professional and customer-service oriented demeanor.  
• Solid business acumen with a positive, professional attitude, able to build strong relationships and earn the respect of colleagues and customers. Experience and ability to interact with senior managers and executives.  
• Ability to think and act in a proactive manner. Capable of seeing the big picture while understanding how each element contributes to the greater whole.  Must be competent to project how a change or delay in one area will impact the overall project. Willingness to try new ideas and challenge status quo.  
• Experience in working with cross-functional teams. Excellent interpersonal skills with the ability to take and give direction within a matrix organizational structure and team environment.  
• Ability to generate enthusiasm and dedication to support team members in order to achieve client business objectives.  
• Ability to display a sense of urgency, ownership and accountability.   
• Demonstrate proficiency with Microsoft® PowerPoint, Microsoft® Word and Microsoft® Excel. Experience with Project Management Software, Visio and CRM system knowledge a plus, but not required.   
• Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.  
• Ability to work the time necessary to complete projects and/or meet deadlines.  

To perform this job successfully, an individual must be able to complete each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required.

ITA Group, Inc. is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Company will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Company.

ABOUT ITA GROUP

ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients’ employees, channel partners and customers. Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for. We offer an array of competitive benefits, including healthy retirement contributions, health, dental and vision insurance, paid parental leave, flexible work arrangements, Volunteer Time Off, paid sabbaticals, anniversary awards and more! Come join our team, recently recognized by several top organizations as a Great Place to Work.  

ITA Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.