Admissions and Enrollment Management Director bei University of Saint Joseph

The Director of Admissions and Enrollment Management serves as the senior leader responsible for developing, executing, and assessing comprehensive strategies to recruit and enroll first-year, transfer, and graduate students. This role oversees all aspects of the admissions process, ensuring alignment with institutional goals and a commitment to supporting a dynamic community.

 Reporting to the Vice President for Enrollment Management (VPEM), the Director is accountable for meeting enrollment targets across all student populations and plays a critical role in shaping the University's enrollment strategy. This includes direct responsibility for hiring, training, and supervising the Admissions team, fostering a culture of excellence, innovation, and continuous improvement.

 As a key member of the VPEM’s leadership team, the Director collaborates on strategic planning and data-informed decision-making to enhance recruitment outcomes and student success. The role requires deep expertise in enrollment management best practices, office operations, institutional positioning, and effective sales and service techniques.

 In partnership with colleagues across divisions, the Director represents the enrollment team in the coordination, implementation, and evaluation of the University’s new student orientation programs, ensuring a seamless and engaging transition for incoming students.

 The Director is tasked with helping to coordinate the University’s retention efforts, with an eye towards promoting student success, and increasing graduation rates.

• Serves as the lead administrator for student recruitment and is responsible for the strategic management and implementation of first-year, transfer, and graduate admission initiatives. This includes comprehensive oversight of Admissions operations, with a particular focus on optimizing the functionality and integration of the Slate CRM and Jenzabar SIS systems. The role also encompasses leadership of admission outreach, and communications efforts to support institutional enrollment goals
• Collaborates closely with the VPEM and the Enrollment Management Committee to develop, implement, and evaluate cross-divisional strategies that support student recruitment and retention. This includes contributing to the establishment of new student enrollment objectives and leading the implementation and assessment of initiatives aligned with key success metrics.
• Works collaboratively with the Director of Marketing and the VPEM to design, implement, and evaluate comprehensive admission marketing strategies that support institutional enrollment goals. This includes the development of targeted communications, digital and print materials, and integrated campaigns that effectively engage prospective students across all populations—first-year, transfer, and graduate. The Director ensures that all messaging aligns with the University's brand identity, reflects its values, and resonates with a diverse and qualified student audience. Efforts are guided by data-driven insights and performance metrics to continuously refine outreach and improve recruitment outcomes.
• Leads the recruitment, hiring, onboarding, training, supervision, and professional development of the Admissions staff, fostering a collaborative, high-performing team culture focused on service excellence and results. The Director ensures consistent, high-quality engagement with prospective students and families across all touchpoints. 
• Builds and maintains strong relationships with internal and external stakeholders to support recruitment and retention efforts. The Director works closely with faculty, staff, and senior administrators across all divisions, to ensure alignment and collaboration. Additionally, the Director actively seeks out and cultivates new partnerships and engagement opportunities that enhance the University's visibility, expand its reach, and positively impact enrollment outcomes.
• Maintains oversight of the admission application process, ensuring that all elements of the recruitment operation are effectively integrated, compliant with institutional and regulatory standards, and aligned to support a seamless and cohesive applicant experience.
• Is a key part of the planning, coordination, implementation, and ongoing assessment of the University’s New Student Orientation programs. The Director collaborates with campus partners to ensure orientation initiatives are welcoming, informative, and strategically aligned with institutional goals, fostering early student engagement, connection, and retention.
• Accountable for achieving first year, transfer, and graduate enrollment goals and for providing staff with the resources and training to meet their goals.
• Leads the assessment activities and statistical analysis by overseeing enrollment tracking processes and reporting.
• Clearly, accurately, and enthusiastically articulates information about the University and its programs, admissions criteria, financial aid, and student life and is responsible for ensuring that all University product knowledge is accurate and effectively articulated by Admissions staff.
• Assists in the development, execution, and monitoring of the financial aid awarding plan. Maintains oversight of the overall admissions aid awarding processes.
• Prepares and monitors the Admissions budget with input from the VPEM.
• Prepares and monitors comparative admissions and enrollment data on a regular basis to keep the VPEM informed and to make well-informed decisions.
• Researches, documents, and recommends admissions policies and procedures.
• Works closely with third-party vendors regarding recruitment strategies and implementation.
• Performs other related duties as assigned.

Education & Experience

• Bachelor’s degree, Master’s degree preferred in Counseling, Marketing, Communications, Management, Higher Education, or a related field.
• Significant experience in higher education communications, strategic planning, data analysis, marketing, and personnel supervision and management.
• Six or more years of progressive experience working in a higher education setting, at the supervisory level, preferably within admissions.
• Extensive experience in the recruitment for graduate programs.
• Demonstrated success in meeting quantitative and qualitative recruitment goals in a rapidly changing environment.

Other Qualifications

• Possesses a commanding understanding of enrollment management in higher education and a high level of understanding and use of administrative computing, technology, and data-based enrollment management practices.
• Able to function independently while operating effectively within a team in a fast-paced, customer service environment with patience, flexibility, and a positive attitude.
• Strong organizational, file management, analytical, decision-making, interpersonal, diplomatic, negotiation, leadership, sales, and customer service skills.
• Able to prioritize, balance, and manage a high volume of work and complex projects and initiatives.
• Able to hire, train, supervise, motivate, support, and lead staff and to handle personnel matters creatively and diplomatically.
• Proficient computer skills, including working with Windows, Microsoft Office Suite, the Internet, and other programs as needed. Familiarity with specific applications used by the University and the Office of Admissions including Slate CRM a plus.
• Excellent oral and written communication skills and the ability to communicate and to work comfortably with students, colleagues, and internal and external constituents, including diverse populations.
• Professional, courteous demeanor and appearance and the ability to work professionally with students, faculty, staff, and administration and to professionally represent the University to the public.
• Demonstrated ability to recognize and appropriately handle matters of a confidential nature.
• Commitment to the mission of the University of Saint Joseph and the ability to articulate and advance the mission of the University as a Catholic institution. 
• Physical ability to perform the essential functions of the position, as noted below, with or without reasonable accommodation.
• Must have a valid driver’s license and the ability to travel using a personal and/or rental car for recruiting purposes.